Operations Center Manager

South Kirkby

Competitive Salary | Management Bonus | Company Car or Allowance

Are you an inspiring operational leader who thrives in a fast-paced environment? Do you have a passion for leading people, driving performance and delivering exceptional customer service?

This is an exciting opportunity to join a market-leading business where you'll have the autonomy to make a real impact, develop high-performing teams and help drive operational excellence.

The Role

The Operations Center Manager role at phs will involve:

• Leading and inspiring depot and field-based teams, creating a culture of accountability, engagement and high performance.
• Driving operational excellence through effective planning, routing and resource utilisation.
• Managing operational challenges and customer escalations, implementing effective solutions quickly and efficiently.
• Leading health, safety and environmental compliance, ensuring the highest operational standards are maintained.
• Owning service delivery performance, ensuring exceptional customer outcomes and right-first-time completion.
• Drive sustainability, cost control and operational improvements.
• Oversee Class 2 (Category C) vehicle operations in line with UK legislation and company policy, and ensure drivers hold valid Category C licences, Driver CPC and tachograph cards.
• Monitor driver hours, tachograph and Working Time Directive compliance.
• Overseeing fleet operations, driver compliance, vehicle maintenance and transport legislation requirements.
• Promote safe driving standards including load security and compliance with weight limits.
• Coaching and developing managers and frontline colleagues, building capability and succession plans.
• Identifying opportunities to improve efficiency, reduce costs and enhance customer satisfaction.
• Delivering operational performance in line with budget, productivity and quality targets.
• Championing continuous improvement across people, processes and service delivery.