EpsiFund
Operations & Client Success Manager
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The Role
You'll run day-to-day operations across our two flagship client products — revenue-based funding and Shopify Ads — so the founder stays focused on deals and business development. It's a hybrid of customer success and business administration, executed with an AI-first mindset. The bar is simple: every process you touch should end up cleaner, faster, and better-documented than you found it.
What you'll own
- Client management — handle incoming requests across both client products; keep inboxes moving and standards met.
- Admin & finance ops — most invoicing and document collection runs on automation. You own the human layer: cross-check what the systems produce, intervene when automation breaks, and help eliminate recurring failures at the source.
- AI-first execution — every recurring task is a candidate for automation or AI assistance. You build it once, you document it, and it runs itself.
- Founder & Finance Director support — help to prep materials, follow-up, keep the calendar honest. Clear written communication, sharp prioritization.
- Partner liaison — occasional coordination with business partners, agencies, and other counterparties.
- Process review — propose and implement improvements to internal processes; build the playbooks we don't yet have.
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Who you are
- Organized to the bone. A clean spreadsheet is a moral imperative, not a nice-to-have.
- Decisive executor. Given a clear goal, you move — no meeting required.
- Direct communicator. If something's off, you flag it with the data to back it up.
- Healthy perfectionist. A typo in a client-facing doc genuinely bothers you; a $0.01 reconciliation gap keeps you up until it's fixed.
- Self-directed. You don't wait for instructions — you wait for the next problem.
- Systems thinker. Checklists, playbooks, templates — you build them naturally and document as you go.
Bonus points
- Background in startups, e-commerce, or financial products
- Comfort with productivity and AI tools
- Exposure to accounting or finance workflows
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Why EpsiFund
- Real ownership from day one — the playbook is yours to build. The systems exist where they've had to; everywhere else, you build them.
- AI-native culture — heavy investment in tooling and automation; you'll push it forward, not just use it.
- Growth path — successful 6 months = clear path to full-time, expanded scope, and meaningful upside as we scale the operating layer.
Company Description
EpsiFund provides revenue-based financing tailored for software developers and digital businesses, enabling access to fast and flexible capital. The company focuses on helping entrepreneurs grow without equity dilution or personal guarantees, preserving ownership and financial control. By leveraging real-time revenue insights, EpsiFund structures funding that scales with each business. Team members work closely with innovative digital companies, supporting sustainable growth through data-driven financial solutions, expertise sharing and network building.
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