Diversity & Inclusion

At NOV, we are committed to creating an inclusive workplace where everyone can thrive. We value diversity in all its forms and believe that different perspectives drive innovation and success. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, nationality, disability, sexual orientation, gender identity, religion, or any other characteristic protected by applicable law.

RESPONSIBILITIES

• Coordinate the progress of spare parts orders through picking, dispatch and customer collection.
• Monitor open orders and proactively follow up on priorities, shortages and delivery requirements.
• Keep customers informed of order status, progress and any changes to expected delivery timelines.
• Work closely with Purchasing, Stores and other internal stakeholders to obtain information and help resolve order-related issues.
• Support the creation and progression of work orders for sub-assemblies and kitted parts where required.
• Review component shortages and follow up on actions needed to support customer delivery requirements.
• Support shipping activities, including preparation of relevant shipping documentation and completion of required compliance steps.
• Maintain and update operational reports, including regular customer open-order information.
• Communicate delivery improvements or delays that may affect operational and monthly performance.
• Prioritise multiple customer requirements in a high-volume environment, responding effectively when urgent orders arise.
• Contribute to team and departmental targets while maintaining a strong focus on customer service, quality and safe working practices.

QUALIFICATIONS

Essential Qualifications

• Experience working with customers or providing customer service in a professional, retail, logistics, dispatch or similar environment.
• Strong organisational and time-management skills, with the ability to manage multiple priorities and changing requirements.
• Confidence communicating with customers and collaborating with different internal stakeholders.
• Good computer literacy, including Microsoft Excel, Word and Outlook.
• Comfortable working with data and existing reports in Microsoft Excel.
• Strong written and verbal communication skills.
• Proactive approach with the ability to follow up on actions and take ownership of day-to-day responsibilities.
• Ability to work effectively as part of a collaborative team in a busy, fast-paced environment.
• Willingness and ability to learn new processes, systems and operational requirements.

Preferred Qualifications

• Previous experience in a fast-paced transactional sales, spare parts, logistics, shipping or dispatch environment.
• Previous exposure to scheduling, planning, order fulfilment or expediting activities.
• Experience using ERP or similar business systems; knowledge of Omega ERP would be beneficial.
• Experience using Excel functions such as VLOOKUP and working with PivotTables.
• Experience working with system-generated operational or order reports.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.