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Operations Co-Ordinator (FTC)
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Operations Co-ordinator
Location: West London (Full Time – 3 month contract)
Department: Operations & Supply Chain
Reporting to: Supply Chain Manager
Salary: Up to £37,000 (pro-rata)
The Role
We are looking for an organised, proactive, and detail-focused Operations Co-ordinator to join our busy Operations Department. The role will support the day-to-day running of the operations functions, ensuring order shipments, returns, and administrative processes are managed accurately and efficiently.
Working closely with the Operations team, 3PL warehouses, Ecommerce, Finance & Sales, the role will play an important part in ensuring our customers and wholesale partners receive a seamless service. This is an ideal opportunity for someone looking to gain experience within Operations, Logistics, and Supply Chain in a fast-paced luxury fashion environment.
Key Responsibilities
B2B & Wholesale Operations
- Assist with the processing and shipment of B2B/Wholesale orders
- Maintain shipping documentation and customer/vendor requirements
- Manage customer booking-in portals and shipping requirements
- Ensure compliance with customer routing guides, carton labelling, ASN requirements, and delivery windows
- Coordinate palletised and parcel shipments where required
- Support additional outbound process activities as volumes scale
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E-commerce Operations
- Support the day-to-day processing of E-Commerce and Marketplace orders and shipments
- Liaise with 3PL warehouses to ensure orders are picked, packed, and dispatched accurately and on time
- Monitor order status and investigate shipment delays or discrepancies
- Support the processing of customer returns, refunds, and faulty items in collaboration with the Ecommerce team
- Liaise with Customer Service and 3PL warehouses to resolve customer order queries
Administration
- Update spreadsheets, trackers, and systems with accurate information
- Download, file, and maintain POD documents from carriers and warehouse systems, ensuring records are complete and easily accessible for audit and finance purposes
- Assist with season preparation such as AW/SS launches, off-price orders, shipment planning
- Support general admin duties including document filing and maintaining accurate shipment and delivery records
- Participate in team meetings and cross-alignment meetings
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Skills & Experience
- Previous experience in an operations, logistics, supply chain, or related administration role
- Strong organisational and time-management skills
- Excellent attention to detail and accuracy
- Strong Excel skills including V/X lookup, pivot tables, and basic data analysis
- Ability to manage multiple priorities and work to deadlines
- Strong communication skills with confidence to liaise with internal and external partners
- Ability to work independently while being a strong team player
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