Operations Co-Ordinator -

What You Can Expect:

Ashford, Surrey

Main Activities

• Manage requests for deliveries, collections, relocations, and installations for key customers
• Book jobs for customers on internal system, raise relevant paperwork, and maintain up-to-date information on the company database
• Understand the specific requirements of key customers – internal process, customer product, etc.
• Provide quotations to customers on request
• Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
• Take ownership of orders from end to end
• Ensure a professional and efficient service is delivered at all times
• Order services as required from third-party suppliers in relation to customer’s requirements
• Troubleshoot problems quickly and identify solutions to minimize impact to customer
• Deal with ad-hoc customer enquiries by phone and email
• Assist team members as required and provide support to team leader as directed
• Work with internal staff to ensure a professional and efficient service delivery
• Deal with ad-hoc customer enquiries – quotes, reports, inventory management, etc.
• Sign off supplier purchase orders (to agreed sign-off level)
• Ensure 100% job file accuracy before passing to accounts team
• Manage team mailbox activity efficiently and in line with team/department targets