St. James's Place
Operations Consultant Business Processing - 6 Month FTC
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Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: Manchester, Newcastle, Solihull or Nottingham
- Workplace Type: Hybrid with some UK travel
- Employment Type: 6 month Contract
- Seniority: Mid-Senior Level
About The Role
We're looking for an experienced Operations Consultant to join our Operations Consultancy team on an six-month fixed term contract. In this role, you'll work closely with Partner Practices, Practice Managers and Advisers to help improve the way their businesses operate. You'll support practices to review their processes, discover ways to work more efficiently and implement practical solutions that improve both business performance and client outcomes.
As a trusted consultant, you'll use your operational experience, mentoring skills, and knowledge of standard procedures to help businesses improve efficiency. You will also help them make the most effective use of their resources. You'll also deliver workshops, performance labs and consultancy support, helping practices develop sustainable ways of working that support future growth.
This is an exciting opportunity to make a real impact across our Partnership while building relationships and contributing value.
What You'll Be Doing
- Working with Practice Managers, Advisers and Partner Practices to find opportunities to improve operational efficiency and effectiveness.
- Providing consultancy support focused on business processing and ways of working that help practices grow and scale.
- Reviewing business processes, management information and operational data to identify areas for improvement and recommend practical solutions.
- Supporting practices to make the best use of systems, resources and internal processes.
- Delivering workshops, Performance Labs, webinars and one-to-one consultancy support.
- Coaching and influencing Partners to adopt new approaches to process and ways of working.
- Working closely with colleagues across the business to ensure a joined-up approach to supporting Partner Practices.
- Ensuring client outcomes remain central to all recommendations, while maintaining regulatory and compliance standards.
- Building strong, trusted relationships that encourage engagement and support lasting change.
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About You
You'll be an experienced operational consultant, business improvement specialist or practice management professional with experience gained within a regulated environment. You'll be comfortable building relationships with a broad range of people and confident challenging constructively when needed. You'll enjoy helping businesses improve performance through better processes, smarter ways of working and practical, commercially focused solutions. You'll be a strong communicator who can adapt your style to different audiences, whether you're facilitating a workshop, delivering a presentation or providing one-to-one coaching and support.
Essential Criteria
- Experience working within a regulated financial services environment.
- Strong understanding of business processes and operational improvement.
- Experience identifying inefficiencies and implementing operational improvements.
- Ability to analyse data, trends and performance information to support decision-making.
- Experience delivering workshops, training sessions or consultancy support.
Desirable Criteria
- A coaching, consultancy or continuous improvement qualification.
- Previous experience as a Practice Manager, Operations Manager, Operations Consultant or Business Improvement Consultant.
- Knowledge of adviser support, business processing or client servicing functions.
- Experience of Lean, Continuous Improvement or operational effectiveness programmes.
Special Requirements
Due to the nature of this role the successful person will need to be willing and able to travel within the UK on an occasional basis.
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What's in it for you?
Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.
In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.
Our benefits include:
- 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
- Private Medical Insurance – company-funded cover for you and your immediate family.
- Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice.
- Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
- Protection Benefits – company-funded critical illness cover, income protection, and life assurance.
- EV salary sacrifice scheme through Tusker.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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