Position Type: Permanent, Full-Time

Work Pattern
Shift working including nights and weekends

Department
Ops Control Centre

Location
EMA

Responsible to
OCC Manager

Role Summary

Responsible for carrying out all daily operational activities and ensuring consistent, concise information flow with customers and group airline departments. Ensure that all flights are ready for on-time dispatch and conform to Company and legal requirements.

Responsibilities

• Coordinate the short-term crewing of all operated flights in accordance with company policy and relevant legislation to achieve a safe and efficient flying programme.
• Effectively communicate with other OCC staff and update the OCC Shift Supervisor on any ongoing crewing related issues and proposed solutions.
• Carry out the following for ad-hoc flights and disrupted schedules:
  • Use all resources available to ensure all scheduled flights in the operational period are correctly crewed.
  • Ensure revised crew schedules are compliant for the operational period.
  • Ensure all travel and accommodation arrangements are made, changed or cancelled as required.
  • Comprehensively hand over ongoing work and upcoming risks, challenges and opportunities to the relief shift with the aim of maintaining a robust flying schedule with respect to flight crew.
  • Account for and track non-flying personnel on West Atlantic aircraft.
  • Manage crew training requirements within the period of responsibility ensuring that crew do not operate with a critical training check expired and that any disrupted training is reported to the OCC Supervisor and the relevant Training Department.
  • Support/assist with crew requirements e.g. accommodation and transportation as appropriate. Respond to aircrew enquiries. Update daily the flight crew management system.
• Carry out all departmental administration to the required standards, timelines and regulations.
• Ensure confidentiality of all sensitive information and data received in the OCC is maintained at all times in accordance with good practice and legislation.
• Maintain professional standards and behaviours in accordance with good practice and company policy.
• Assist the OCC Supervisor in the management of the flight schedule with Flight Watch and Flight Planning duties as required.