Transport for London
Operations Controller
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Operations Controller
Positions: 2 - 1 x Day Shift & 1 x Night Shift
Salary
- Day shift: £46,569 plus Driving Allowance of £1,915 + TfL Benefits
- Night shift: £54,894 plus Driving Allowance of £1,915 + TfL Benefits
Grade
- 4VR15
Contract type
- Permanent
Reference
- 5441
Number of roles
- 2 x Full Time
Contract details
- Permanent
Location
- Victoria Coach Station
Application closing date
- Sunday 30th August
Shifts
Day shift times (Rotation)
- Early: 06:50 – 14:35
- Middle: 11:00 – 18:45
- Late: 14:50 – 22:35 (including Weekends & Bank Holidays)
Night shift times
- 21:30 – 07:15 (Including Weekends & Bank Holidays)
All offers of employment are subject to satisfactory right-to-work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may be able to sponsor Skilled Worker visas for roles and individuals that meet the required eligibility criteria, including those covered by transitional rules. Further details can be found here: Our response to visa sponsorship changes.
Job Purpose
Working either nights or during the day to offer 24-hour coverage at Victoria Coach Station (VCS) to ensure the safe and secure provision of express bus services on the ground through front-line supervision of operational activities and staff, pro-actively engaging with stakeholders and customers to deliver operational excellence.
Manoeuvring Coaches onto their agreed locations, supporting drivers with vehicle movements and informing drivers of their allocated gates on station to ensuring the coach station can operate at optimum efficiency.
Ensuring safety and security on the vehicle movement area and being the custodian of the Traffic Management Plan which governs the safety of pedestrians, customers, contractors and employees within the Victoria Coach Station Estate.
Key Accountabilities
- Monitor and control the 24-hour vehicular operation of all three terminals at VCS through close liaison with coach operator staff, drivers and stakeholders, ensuring Traffic Management Plan (TMP) rules and procedures are followed, business strategies can be implemented and Key Performance Indicator (KPIs) targets can be met.
- Drive and manoeuvre Public Carrying Vehicles around the vehicle movement area and local roads to enable coach drivers to observe the required legal rest periods and to rearrange coaches onto the gates securing maximum utilisation of the available space to ensure coach services arrive and depart safely and efficiently.
- Meticulously record and input all arriving and departing vehicle data using a variety of paper-based and electronic equipment to enable real-time information to be shared across the station and vehicle activity to be accurately charged to the relevant operator.
- Liaise with coach operators to obtain real-time information to enable the effective management of coach activities at VCS and across London.
- Custodian of the Traffic Management Plan ensuring the governance of safety and security of pedestrians, customers, contractors and employees on the vehicle movement area.
- Support the Site Controller in emergency situations, initiating the deployment of resources and leading operational staff to evacuate terminals and ensure the safety and security of staff and customers.
- Provide Health, Safety and Security assurance across the VCS operational areas through report creation and collation, awareness of contractor activities on site and proactive patrols to continuously meet our commitment to safety and security on site.
- Deputise for the Site Controller as required.
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Knowledge, Skills & Experience
Education
- Education to GCSE or equivalent.
Knowledge
- Knowledge of TfL and VCS objectives, policies and procedures – especially those relating to health and safety.
- A geographical knowledge of the coach service network in the United Kingdom and of international services operating from VCS.
- Understanding of the unique limitations of coach manoeuvrability and how this can impact operations within finite working space.
Skills
- Have a full UK driving licence for at least 3 years and have, or be able to achieve within 6 months, a PCV driving licence qualification (Essential).
- Well-practised, demonstrable communication skills, both oral and written.
- Proficient in the use of Microsoft Office products including Outlook, Word and Excel.
- Proficient in the use of press to talk 2-way radios.
- Ability to achieve results through others.
- Excellent customer service skills in a busy 24/7 front-line operational environment and ability to manage difficult conversations.
- Motivation to achieve quality results and to seek continual improvement.
- A meticulous approach to the completion of paperwork relating to operator charging and the security of monies, possessions and equipment.
Experience
- Working under pressure in a frequently changing front-line environment.
- Achieving results with minimal supervision, resolving problems and reacting dynamically to challenging situations.
- Delivering world-class service to multiple stakeholders with limited resources.
- Supervising small teams to deliver against agreed targets.
Application Process
Please apply with your CV and 1-page cover letter.
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.
- PDF format preferred and do not include any photographs or images.
- We may close this advert early if we receive a high volume of suitable applications.
- We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.
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Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme.
- Free travel for you on the TfL network.
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home.
- 30 days annual leave plus public and bank holidays.
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
- Private healthcare discounted scheme (optional) (Delete if not applicable – LU spot grades/Q grades).
- Tax-efficient cycle-to-work programme.
- Retail, health, leisure and travel offers.
- Discounted Eurostar travel.
Hybrid working
Hybrid working within this role enables a balance of 50% of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government’s website for further information.
You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.
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