Operations Controller Apprentice

An exciting opportunity has become available in the S4 area of Sheffield for an Operations Controller Apprentice whilst undertaking the Administration Assistant Level 2 apprenticeship.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Goods In and Goods Out
• Packing and despatch of products
• Product paperwork – preparation of product kits, printing, laminating and binding
• Warehouse and Stockroom maintenance, and regular stock takes
• Sage 200 database maintenance
• Sending out sample products and relevant literature
• Liaising with and supporting other teams within the company e.g. sales, admin., marketing and management
• Assisting with the use of the Microb-in machine to manufacture products
• Ad hoc duties

Where you'll work

G4 BUSINESS CENTRE
19-21 CARLISLE STREET EAST
SHEFFIELD
S4 7QN

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and/or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.