Alsta
Operations Coordinator
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Operations Coordinator
Location: Glasgow
Reports to: Commercial Manager
Contract: Full/part-time
Salary: Competitive
Start Date: Flexible
About the Role
This role sits at the operational heart of Alsta, keeping orders moving, customers informed and enquiries answered promptly and professionally. You will be the first point of contact for many of our customers and retail partners, so a calm, organised approach and genuine care for getting things right matter more than years of experience. This is a role for someone who wants to learn across the business, not stay in one lane. You should have a keen interest in the premium/luxury goods sector.
Key Responsibilities
Shipping & Logistics
- Manage day-to-day shipping and logistics, including order dispatch, tracking and courier coordination
- Keep order and stock records up to date across our systems
- Assist with returns, exchanges and after-sales logistics
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Customer Care
- Act as first point of contact for customer enquiries via email and other channels, ensuring a prompt, friendly, on-brand response
- Own resolution of routine customer queries end-to-end, escalating complex or sensitive cases appropriately. These can include repair and service requests
- Monitor response times and flag recurring issues or feedback that could improve our processes or product
Sales & Partner Communications
- Support sales enquiries from direct customers and retail partners
- Manage day-to-day communications with existing retail partners - order queries, stock updates and general correspondence
- Help keep partner-facing information (stock availability, lead times, pricing) accurate and up to date
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What We Are Looking For
- Strong organisational skills and attention to detail
- Clear, friendly written communication
- Comfortable juggling multiple tasks and priorities in a small team
- A genuine interest in luxury, craftsmanship, heritage and design
Benefits
- 25 days' annual leave plus public holidays (If full time)
- Pension contributions in line with company policy
- A creative, collaborative working environment within a growing heritage brand
At Alsta, we value craftsmanship, precision and authenticity and we are looking for someone who shares our passion for purposeful design and meaningful customer experiences - and who is excited to help write the next chapter of the Alsta story.
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