Operations Coordinator

Salary: £35,000

Location: Central London - Office-based with 1 day WFH

Position Type: Permanent

About the Role

Our client is looking for an Operations Manager to join their growing team and play a key role at the centre of their advisor, marketing and business operations.

Supporting 40+ advisors, you’ll be the go-to person for operational processes, CRM and workflow systems, helping advisors run their businesses efficiently and independently. You’ll also act as the operational engine room for the Marketing team — coordinating requests, managing trackers and calendars, and keeping campaigns, PR and communications moving.

This is a varied role for someone who is highly organised, commercially aware, tech-savvy and confident using AI and LLMs to improve the way a business works. You’ll be a natural connector who enjoys solving problems, improving processes and bringing structure to a fast-growing environment.

Key Responsibilities

• Support 40+ advisors with operational processes, systems, tools and day-to-day queries.
• Act as the internal CRM and workflow expert, ensuring data and processes are accurate and consistent.
• Identify opportunities to improve processes, automation and AI-enabled solutions.
• Coordinate marketing requests, campaigns, calendars, trackers, PR activity and internal communications.
• Liaise with internal teams, agencies, freelancers and suppliers to keep projects on track.
• Support advisor onboarding, training and the development of clear operational guidance.
• Assist with lettings operations, client administration and office/business operations as required.
• Keep internal systems, shared resources and knowledge bases organised and up to date.