Alsta
Operations Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Alsta Operations Coordinator
Alsta is a modern heritage watch brand, founded in New York in 1946 and relaunched for a new generation in 2017. We're a small team and are looking for an Operations Coordinator to sit at the centre of it.
The role
This is a junior, all-round role covering shipping and logistics, customer care and sales and partner communications. You will keep orders moving, customers informed and enquiries answered promptly and professionally. For many of our customers and retail partners, you'll be the first point of contact.
A calm, organised approach and real care for getting things right matter more to us than years of experience. If you want to learn across a business rather than stay in one lane, this is the job.
We would like to hear from exceptional candidates seeking a part time or full time role.
What you'll do
Shipping & logistics
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Manage day-to-day dispatch, tracking and courier coordination
- Keep order and stock records accurate across our systems
- Support returns, exchanges and after-sales logistics
Customer care
- Be the first point of contact for customer enquiries by email and other channels, with prompt, friendly, on-brand replies
- Own routine queries from start to finish, including repair and service requests and escalate complex or sensitive cases appropriately
- Monitor response times and flag recurring issues or feedback that could improve our processes or product
Sales & partner communications
- Support sales enquiries from direct customers and retail partners
- Handle day-to-day communication with existing retail partners: order queries, stock updates and general correspondence
- Keep partner-facing information (stock availability, lead times, pricing) accurate and up to date
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we're looking for
- Strong organisation and attention to detail
- Clear, friendly written communication
- Comfort juggling several tasks and priorities in a small team
- A genuine interest in luxury, craftsmanship, heritage and design
- The existing right to work in the UK
What we offer
- 25 days' annual leave plus public holidays (pro rata for part-time)
- Pension contributions in line with company policy
- A creative, collaborative environment within a growing heritage brand
Details
- Location: Glasgow
- Contract: Full-time or part-time
- Start date: Flexible
We value craftsmanship, precision and authenticity. If you share our passion for purposeful design and joyful and meaningful customer experiences and want to help write the next chapter of the Alsta story, we'd like to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London