Operations Coordinator - Business Administrator Apprenticeship

Associated Telecom Limited Telford (TF3 3BD)

Closes in 23 days (Friday 30 October 2026 at 11:59pm)

Posted on 6 October 2026

Wage
£16,000 a year

Minimum wage rates (opens in new tab)
Other attractive employee benefits are available, these would be explained to the successful candidate upon completion of a probation period.

Hours
37.5 hours per week, Monday to Friday. 37 hours 30 minutes a week

Start date
Sunday 1 November 2026

Duration
1 year 3 months

Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly.
• Conduct billing admin such as first bill checks and dealing with billing queries.
• Complete any 3rd party Lease tasks, such as obtaining Certificates of Acceptance, purchase orders, creating invoices and any other adhoc tasks relating to obtaining funding.
• Taking ownership of reports and ensuring they are delivered to the Senior Leadership Team accordingly
• Complete credit control tasks for the business across all departments.
• Work closely with consultants and project coordinators, to ensure that deals are moved out of passed back to sales.
• Work with customers, internal and external, to resolve issues and ensure they have a positive experience when dealing with us.
• Provide cover to other areas in operations departments where needed.
• Work on special projects as designed from time to time.
• Conduct re-costs on deal where applicable and ensure reports are kept up to date.
• You may also be required to undertake other duties as the company may from time to time reasonably require. This list is not extensive.

Where you'll work

Denby House Stafford Park 1 Telford TF3 3BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
SBC TRAINING LIMITED

Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.