Uniguard
Operations Coordinator
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Company Description
Uniguard Security is an SIA Approved Contractor specializing in security guarding and door supervision services across the United Kingdom. The company provides a wide range of security solutions, including event security, key holding, response, and mobile patrols. With a proven track record in delivering reliable and professional security services, Uniguard supports clients in maintaining safe and secure environments. Joining Uniguard means working with an experienced team focused on high standards, compliance, and customer satisfaction.
Role Description
The Operations Coordinator is a full-time, on-site role based in Solihull. This role involves coordinating daily security operations, including scheduling guards, managing rotas, and ensuring coverage across client sites. The Operations Coordinator will maintain accurate administrative records, support key holding and response logistics, and handle queries from clients and personnel. Day-to-day tasks include monitoring service delivery, addressing operational issues, preparing reports, and supporting compliance with SIA and company standards. The role also requires close collaboration with management and field staff to ensure efficient, safe, and customer-focused operations.
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Qualifications
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- Analytical Skills: Candidates should possess strong analytical skills to review operational data, identify issues, and support effective decision-making.
- Communication Skills: Candidates should possess excellent communication skills to interact professionally with clients, colleagues, and external partners.
- Operations Management Skills: Candidates should possess operations management skills to coordinate schedules, resources, and service delivery across multiple sites.
- Customer Service Skills: Candidates should possess customer service skills to respond to client inquiries, resolve concerns, and support high satisfaction levels.
- Administrative Assistance Skills: Candidates should possess administrative assistance skills to manage documentation, maintain records, and support office processes.
- Relevant Experience: Relevant experience in security, facilities, or service operations is beneficial.
- Organizational Skills: Strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.
- Technical Proficiency: Proficiency with office software (e.g., email, spreadsheets, scheduling tools) and comfort working with internal systems.
- On-site Work Capability: Ability to work on-site in Solihull, collaborate with diverse teams, and adapt to changing operational needs.
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