Vinothentic UK
Operations & Customer Support Coordinator - Maternity Cover
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About Vinothentic
Vinothentic manages a small but exclusive portfolio of producers from around the world, whose wines are featured in bars, restaurants, independent shops, private clubs, and hotels across London and beyond. We have a reputation for delivering excellent customer service with a strong focus on authenticity, craftsmanship, and long-term relationships with producers and clients. We are a small business and this is a pivotal role encompassing more than just day to day logistics and operations.
The Operations & Customer Support Coordinator Maternity Cover
Full-Time | Office-Based | Islington
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You will be the first port of call for all day-to-day order processing and customer service. This is a Maternity Cover role with future potential.
Key Responsibilities include:
- Managing customer orders, deliveries, and logistics
- Creating accurate invoices and records across systems
- Maintaining stock accuracy and coordinating with our warehouse
- Providing excellent customer support via phone and email
- Supporting sales staff in preparing tasting notes, menus, wine lists and labels
- Preparing and packing wine boxes for online clients
- Simple website updates and email communications
About You
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- At least 1 year's experience in a customer service, order processing or operations role
- A positive, can-do attitude and a desire to work in a small, but busy office
- The ability to multitask and take ownership of responsibilities
- Flexible, proactive, and a team player
- An interest in wine, hospitality, or customer service would be an advantage
Why Join Us?
- Be part of a small but friendly, passionate team
- Work in a business where your contribution matters
- Enjoy a varied role where no two days are the same
- Learn about wine, and develop your skills in a supportive environment
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