The Church of England
Operations Development Lead
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Job Summary
Purpose of the role:
To lead and guide the establishment and long-term sustainability of Support Services within Large Single Parishes (LSPs), working alongside a Operations Development Project Officer. The post-holder will provide both strategic direction and hands-on operational leadership, translating agreed priorities into effective systems, processes and ways of working.
The role focuses on building relationships, facilitating decision-making, and supporting Support Services Managers, while providing operational oversight and ensuring that plans are implemented effectively. The post-holder will ensure Support Services are consistent, compliant and sustainable, and that the overall programme progresses effectively across the diocese.
Main Responsibilities
Key tasks within this role will be:
- Lead the Support Services delivery function
- Provide strategic direction, operational leadership, prioritisation, and oversight for the work of the Support Services function
- Coordinate Support Services activity, ensuring the operational systems and specialist Fit for Mission Officer’s input work effectively together
- Line manage Operations Development Project Officer, providing support, clarity, and development
- Line manage Churchwardens Support Officer and other relevant roles as required
- Manage outsourced work and contractor relationships
- Ensure delivery across all LSPs remains on track and aligned to programme priorities
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Local Engagement & Decision-Making
- Lead engagement with church leaders and local teams to:
- Understand local operational and administrative needs
- Identify and communicate potential gaps and risks
- Facilitate decisions on Support Services models
- Enable the change team to move from discussion to clear, practical, agreed approaches
- Lead engagement with church leaders and local teams to:
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Guidance to Support Services Managers
- Act as the primary relationship lead for Support Services Managers once appointed
- Support managers to build confidence and capability in managing their teams and leading effective administrative and operational services.
- Provide support and constructive challenge and guidance to help managers address difficulties, make decisions and develop their leadership approach.
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Handling Complexity & Risk
- Support the most complex or sensitive situations (e.g. disagreement, lack of clarity, leadership challenges)
- Work with diocesan project team where escalation or additional support is required
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Oversight of Quality & Sustainability
- Maintain oversight of whether Support Services are:
- Functioning effectively across all key operational areas
- Have appropriate systems, processes and responsibilities in place
- Moving towards sustainability – including establishing peer network
- Provide assurance to the Senior Project Manager on progress, operational effectiveness and readiness for close out.
- Maintain oversight of whether Support Services are:
Other Responsibilities Will Include
- Supporting programme reporting and escalation
- Leading on continuous improvement of the approach
FOR FURTHER DETAILS AND PERSON SPECIFICATION PLEASE SEE ATTACHED RECRUITMENT PACK.
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