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Operations Director
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Operations Director
Premium Fast Casual Food/QSR Group
Location: London
Salary: circa £130,000 plus bonus and benefits
I’m partnering with a high-growth, premium fast casual food/QSR group to appoint an exceptional Operations Director to lead operational performance across its growing London estate.
With an established portfolio of sites and ambitious plans, this is a senior leadership role with genuine ownership, influence, and impact.
Working closely and reporting into the founder and senior leadership team, you’ll be responsible for ensuring the business is commercially strong, brilliantly run, and consistently delivering an exceptional guest experience.
This is an opportunity for someone who can see the big picture without ever losing sight of the detail. You’ll understand the numbers, know what brilliant multi-site operations look like, build exceptional leaders, and, crucially, turn strategy into action.
You’ll be joining a collaborative, ambitious, and values-led business at an exciting point in its journey, with the opportunity to make a very visible impact on its next stage of growth.
The role
We are looking for someone to take overall leadership of operational performance across the estate, creating the structure, accountability, and ways of working needed to support the business as it continues to grow.
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Your remit will include:
- Leading operational performance across a multi-site London estate
- Taking ownership of P&L, labour, productivity, and overall commercial performance
- Driving consistently high guest experience and operational standards
- Leading, coaching, and developing the Operations team
- Creating clear accountability around site performance and execution
- Supporting new openings and ensuring operational readiness as the business grows
- Maintaining exceptional standards across food safety, compliance, and operational risk
- Working closely with Culinary, People & Culture, L&D, Finance, and Facilities teams
- Identifying opportunities to improve efficiency, profitability, and ways of working
- Building scalable operational structures and processes that enable sustainable growth
You will:
- already be operating at a senior level within a high-growth, multi-site hospitality, restaurant, or food business
- have a strong track record of leading complex operations and delivering commercial results
- be commercially sharp and genuinely people-focused
- be equally comfortable discussing strategy with founders and senior leaders
- happily spend time in sites understanding what is really happening on the ground
- know how to use data and insight to drive performance
- also understand that great hospitality businesses are built by great people
- be confident challenging, coaching, and holding senior operators accountable while creating an environment in which talented people can perform at their best
- have experience of growth, new openings, and building operational infrastructure within an evolving business will be particularly valuable
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Most importantly, you’ll bring the energy, ambition, and commercial mindset to help shape what comes next.
What success looks like
- A consistently high-performing estate with clear operational standards
- Strong commercial performance across sales, labour, productivity, and profitability
- An Operations team with clear ownership, accountability, and leadership capability
- Brilliant and consistent guest experiences across every location
- New openings that are operationally ready and set up to succeed from day one
- Strong collaboration between Operations and central support functions
- Scalable systems and ways of working that support continued growth
Full info/apply via LinkedIn easy apply today. Closing date: Friday 9th October 2026
Please expect to receive a reply to your application one week post-closing date.
Due to expected high volumes of interest, applications and CVs cannot be accepted via individual LinkedIn messages or email.
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