Agencyland RPO
Operations Director
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Operations Director
Location: London (Hybrid)
Salary: Competitive + Performance Bonus + Equity Opportunity
About the Opportunity
My client is a well-funded, London-based creative business entering an exciting phase of growth. Backed by experienced investors and led by an ambitious leadership team, they are building a modern agency designed for the next generation of brands.
As they scale, they are seeking an exceptional Operations Director to help shape the business, build operational excellence, and create the foundations for sustainable long-term growth.
This is a rare opportunity to join at an early stage and have genuine influence over strategy, culture, commercial performance, and organisational design.
The Role
Reporting directly to the Founder and working closely with the leadership team, the Operations Director will oversee the day-to-day operations of the business while helping translate strategic vision into execution.
The successful candidate will be responsible for ensuring the agency operates efficiently, scales effectively, and delivers outstanding results for both clients and employees.
This role combines operational leadership, commercial management, and organisational development, requiring someone who is equally comfortable setting strategy and rolling up their sleeves to solve problems.
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Key Responsibilities
- Lead the operational strategy and execution across the agency.
- Build scalable systems, processes, and ways of working to support rapid growth.
- Drive commercial performance, profitability, and operational efficiency.
- Develop financial planning, forecasting, and performance reporting alongside the finance function.
- Oversee resource planning and operational delivery across client teams.
- Recruit, develop, and lead high-performing operational and support functions.
- Partner with the Founder to shape business strategy and organisational priorities.
- Establish KPIs, dashboards, and reporting frameworks to support informed decision-making.
- Foster a high-performance culture centred on collaboration, accountability, and continuous improvement.
- Support future expansion initiatives, partnerships, and new business opportunities.
About You
You are a commercially minded operator who enjoys building businesses as much as running them. You thrive in entrepreneurial environments, are comfortable with ambiguity, and know how to create structure without slowing innovation.
You'll likely bring:
- Significant senior operational leadership experience within a creative agency, marketing agency, consultancy, or professional services business.
- A proven track record of scaling organisations through periods of rapid growth.
- Strong commercial and financial acumen.
- Experience leading multi-disciplinary teams.
- Excellent communication and stakeholder management skills.
- The ability to balance strategic thinking with hands-on execution.
- A collaborative leadership style with high emotional intelligence.
- Experience implementing operational systems, governance, and performance frameworks.
- A passion for building outstanding cultures and developing people.
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Why Join?
- Opportunity to help shape a high-growth business from an early stage.
- Significant influence over company strategy and future direction.
- Work alongside an ambitious and experienced leadership team.
- Competitive salary, performance incentives, and potential equity participation.
- Hybrid working based in London.
- A collaborative, entrepreneurial culture where ideas become action quickly.
Confidentiality
This search is being conducted on a strictly confidential basis. Further information regarding the business, leadership team, and clients will be shared with shortlisted candidates following an initial discussion and execution of an appropriate confidentiality process where required.
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