Drayton
Operations Director
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Drayton are delighted to be partnering with a highly successful, high growth retail brand to appoint an Operations Director
Reporting into the senior leadership team, this is a pivotal leadership appointment with responsibility for leading and scaling the end to end operation across supply chain, fulfilment, logistics, customer experience and operational systems.
In This Role You Will:
- Lead the end to end operational agenda across supply chain, fulfilment, warehousing, logistics, distribution and third party partnerships.
- Oversee a complex international supply chain, managing manufacturing partners, inbound logistics, inventory planning and fulfilment operations.
- Develop and execute the logistics and distribution strategy, optimising service levels, resilience and cost to serve.
- Champion customer experience excellence, ensuring operational performance consistently supports a premium customer proposition.
- Drive the development and evolution of operational systems, including ERP, warehouse management and order management platforms.
- Lead cross functional operational activity, aligning internal and external stakeholders to deliver exceptional execution.
- Identify opportunities to improve efficiency, scalability, forecasting, lead times and overall operational performance.
- Balance day to day operational leadership with longer term transformation, growth planning and capability building.
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Requirements:
- Significant leadership experience within a consumer products, ecommerce, retail or direct to consumer environment.
- A strong track record managing complex end to end supply chains, including manufacturing, logistics, warehousing and fulfilment.
- Experience operating within a growth environment, supporting businesses as they scale in size, complexity and capability.
- Strong experience managing third party logistics providers and external supply chain partners.
- Exposure to ERP, warehouse management and operational technology systems, with the ability to leverage data to drive performance.
- The ability to operate strategically whilst remaining hands on and closely connected to operational execution.
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The Ideal Profile:
- An experienced operations leader with a strong understanding of consumer focused supply chains and customer centric operating models.
- Commercially minded and highly analytical, with the ability to translate operational excellence into business performance.
- A credible and influential leader, capable of building strong relationships across multiple stakeholder groups.
- Comfortable operating within a fast paced, high growth environment where agility, resilience and adaptability are essential.
- Passionate about continuous improvement and building scalable processes, systems and teams.
This is an exceptional opportunity to join an ambitious and rapidly scaling consumer business and play a key role in shaping the future operating model, capability and infrastructure required to support its next phase of growth.
The role will be based in the South East, with regular travel to operational sites.
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