Operations Director

What We're Looking For

You’ll be an experienced operations leader who understands how to build capable teams and develop an operating model while the organisation around it continues to grow.

You’ll bring:

• Substantial operations leadership experience within financial services or another closely related regulated environment
• A strong track record of leading broad operational functions through senior leaders
• Experience bringing different teams, businesses or operating models together around a shared direction
• A people-focused leadership style, with the ability to build trust, develop leadership capability and create accountability
• Strong commercial judgement and experience managing budgets, suppliers, operational costs and performance
• Experience working with executive teams and Boards, providing clear insight, recommendations and constructive challenge
• A sound understanding of operational governance, risk, controls and regulatory delivery
• The confidence to make decisions and maintain momentum when priorities, structures or information are still developing
• An understanding of payments, digital onboarding or transaction-processing environments
• Experience leading operational transformation or significant change programmes would be a strong advantage
• Experience within conveyancing or legal services would be useful, although it isn’t essential

The Kind Of Leader Who'll Thrive Here

You’ll be comfortable moving between strategy and delivery. You can set a clear direction, but you’re equally willing to get close to a problem when the team needs support.

You’ll bring people with you, especially when the destination is clear but every step of the route hasn’t yet been mapped out. You’ll listen, communicate openly and build alignment across teams with different priorities and professional backgrounds.

Most importantly, you’ll care about the people delivering the operation as much as the commercial results it achieves.

Why become a PEXArian?

Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.

Here’s a snapshot of what your life at PEXA could look like:

Your wellbeing:

• Enjoy four Wellness Days across the year to rest and recharge, plus 24/7 personal safety, medical and mental health support through Sonder.
• You’ll also receive an £800 Health Flex Pot to spend on health options, alongside access to a digital GP, mental health and nutrition consultations, and support with eye tests and glasses.

Your growth:

• Grow your skills and shape your career through PEXA Academy and LinkedIn Learning.
• You’ll also have up to five days’ paid study leave each year for relevant courses.

Your rewards:

• Our reward and recognition benefits include performance-based incentives, the PEXA OwnIt Equity Plan for eligible employees, PEXA Impact Awards and a £500 employee referral bonus.
• You’ll also have access to discounts through Perkbox and Get Active.

Your family:

• Eligible permanent employees with at least 12 months’ continuous service can receive up to 20 weeks’ paid maternity or adoption leave and up to four weeks’ paid paternity leave, in addition to statutory entitlements.
• You’ll also have access to support for family and life events, including family grief counselling, discounted legal services and UK-registered veterinary advice.

Your work/life blend:

• We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work.
• Our hybrid approach combines regular in-office connection with working from home.
• You may also be able to work remotely from an approved country for up to two weeks every six months and purchase up to four additional weeks of annual leave each year.

Your opportunity to give back:

• Use your paid Volunteer Day to support a cause that matters to you and enjoy events throughout the year that bring PEXArians together to connect and celebrate.

Sounds like you?

We at PEXA are ready so if this role sounds like you apply today.

To be conducted as part of post offer employment checks:

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [Cifas].

GDPR Compliance

Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”).

When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice https://pexa.co.uk/applicant-policy/.

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