Savills
Operations Director - Merry Hill
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Operations Director – Merry Hill Shopping Centre
Shape the Future of One of the UK’s Major Retail & Leisure Destinations
Merry Hill is one of the UK’s most prominent super-regional retail and leisure destinations, serving a significant catchment across the West Midlands and beyond. With Redical now in ownership, the centre is entering an exciting new chapter, with bold ambitions to drive performance, strengthen the brand mix and move Merry Hill towards becoming one of the leading retail and leisure destinations outside London.
Now, we’re looking for a dynamic and commercially minded Operations Director to help make that happen.
About the Role:
As Operations Director, you’ll be the strategic number two on site, reporting directly into the Centre Director and playing a pivotal role in the next phase of Merry Hill’s evolution.
This is not a traditional FM or compliance-led appointment. We’re looking for someone who can bring pace, energy, strong people leadership and a retail-led mindset to operational delivery. You’ll lead a large operational structure across cleaning, security, health & safety, technical services, environmental management and ESG, while helping to challenge how things are done, improve efficiency and deliver an exceptional guest and occupier experience.
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You’ll work closely with the Centre Director, Savills, Redical, occupiers and the wider onsite leadership team to drive operational excellence, support commercial performance and help shape the future direction of the asset.
We’re looking for someone who:
- Has the energy, ambition and gravitas to lead at scale.
- Is passionate about retail, guest experience and creating vibrant destinations.
- Can inspire, empower and develop large operational teams.
- Has strong commercial instincts and understands how to improve performance, efficiency and value.
- Is confident using data, insight and technology to support decision making.
- Communicates with confidence and can build credibility with occupiers, service partners and senior stakeholders.
- Brings experience from a relevant customer-facing environment, such as major retail, shopping centres, leisure, venues, airports, hotels or theme parks.
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Why Join Merry Hill?
You’ll be joining Merry Hill at a defining point in its journey. With new ownership, clear ambition and an engaged onsite team, this is an opportunity to play a major role in the future of one of the UK’s most important retail and leisure destinations.
For the right person, this is a chance to bring fresh thinking, influence strategy, lead large teams and help shape what Merry Hill becomes next.
Sound interesting?
If you’ve got the energy, retail mindset and operational leadership experience to help drive Merry Hill forward, we’d love to hear from you.
Apply now or contact Alec Hemstead at Andersen James on alec@andersenjames.com to learn more.
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