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Operations Director
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Operations Director
Midlands | Split across two offices | Full-time
Salary: Circa £70,000 + benefits
The Opportunity
We're partnering with a growing communications agency that is entering an exciting new chapter. Following a period of sustained success, the business is looking to appoint an experienced Operations Director who will work closely with the board to help shape the next phase of growth.
This is a pivotal leadership role for someone who thrives on bringing structure, improving efficiency and building scalable processes within an ambitious, people-first environment. Whilst experience within a creative, communications or events agency would be advantageous, it's by no means essential. We're open to speaking with commercially minded operational leaders from a range of sectors who can bring fresh thinking, strong leadership and a track record of driving positive change.
With a fantastic culture, a genuinely collaborative leadership team and ambitious plans for the future, this is an opportunity to make a significant impact on a business at an exciting stage of its journey.
The Role
Working closely with the board, you'll take ownership of operational strategy, ensuring the business has the right processes, systems and structures in place to support continued growth.
You'll be responsible for improving efficiency across the organisation, strengthening commercial performance and implementing best-practice operational frameworks that enable teams to do their best work.
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Key Responsibilities:
- Partner with the board to define and deliver the agency's operational strategy.
- Review and optimise internal processes, systems and ways of working to improve efficiency and scalability.
- Drive commercial performance by identifying opportunities to improve profitability, utilisation and operational effectiveness.
- Lead operational planning to support business growth and expansion.
- Oversee the implementation and maintenance of operational standards and compliance frameworks, including ISO processes and governance.
- Develop and refine reporting, KPIs and performance metrics across the business.
- Ensure resources, workflows and teams are structured effectively to maximise output and client delivery.
- Champion continuous improvement initiatives and embed operational best practice throughout the organisation.
- Support and mentor managers across the business, helping to create a high-performance culture.
- Work closely with senior stakeholders to identify risks, opportunities and areas for investment.
- Play a key role in shaping the long-term direction and growth of the business.
About You
We're looking for an experienced operational leader who combines commercial acumen with a hands-on, collaborative approach.
You'll likely bring:
- Significant experience in an operations leadership role, ideally at Director or Head of Operations level.
- Strong commercial awareness and experience driving operational efficiencies.
- A proven ability to implement processes, systems and governance frameworks that support business growth.
- Experience working alongside senior leadership teams and influencing strategic decisions.
- Excellent organisational and project management skills.
- Experience overseeing compliance and quality frameworks, including ISO standards, would be highly beneficial.
- A natural ability to build relationships and bring people on the journey.
- Agency experience within communications, creative or events would be desirable, although candidates from other sectors are encouraged to apply.
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What's on Offer?
- Circa £70,000 salary, alongside a competitive benefits package.
- The opportunity to play an integral role in a growing and ambitious business.
- A genuine seat at the table, working closely with the board and senior leadership team.
- The chance to shape operational strategy and leave a lasting impact.
- A supportive, collaborative and down-to-earth culture.
- Hybrid working across two Midlands offices.
- The opportunity to join a business at a hugely exciting point in its growth journey.
If you're an experienced operational leader who enjoys building, improving and scaling businesses, we'd love to hear from you.
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