LanceSoft UK
Operations Engineer
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Application Operations Engineer
Contract Length: 12 Months
Location: Exeter
Working Pattern: 1 Day per Week on site
Clearance: SC
Your Key Responsibilities
- Configuring products on the Vortex platform.
- Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts)
- Supporting the onboarding journey of these products by collaborating with stakeholders including Product Managers and Service Delivery Managers
- Reconfiguring these products once they have been onboarded
- Working as part of the team
- Manage Changes, Incidents, and Problems using ServiceNow
- Being a member of a multi-disciplinary team as it matures to support the Vortex and its users
- Assisting with testing, verifying, and providing feedback on system functionality provided by Vortex development teams when required.
Job Description
Supports, manages, and maintains a single application or a suite of applications. They maintain services and are responsible for conducting user and security administration. Monitor applications and are accountable for batch processes. In some organizations, they may carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware, and liaising with the Problem or Incident Manager.
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Typical Skills
- Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying the location and state of assets.
- Manage service components to ensure they meet business needs and performance targets. Implement changes and know how to apply change control procedures.
- Develop process efficiency, support specific activities to improve development processes, and can spot or identify obvious deficiencies.
- Identify and register incidents, allocating them to the appropriate channel.
- Investigate problems in systems, processes, and services, with an understanding of the level of a problem.
- Assist in technical support activities and carry out agreed/routine maintenance and administration tasks.
- Understanding of the role of testing and how it works.
- Identify needs and engage with users or stakeholders to collate user needs evidence.
General Skill Requirements
Configuration Management
- Maintain secure configurations and accurate information.
Service Availability and Capacity Management
- Manage service components to ensure they meet business needs and KPIs.
Change Management
- Implement change requests.
- Apply change control procedures under supervision.
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Continual Service Improvement
- Understand process efficiency improvement techniques and common optimization approaches.
- Support activities that improve development processes.
- Identify obvious process deficiencies.
Incident Management
- Identify and log incidents.
- Gather required information and route incidents through the correct channels.
Ownership and Initiative
- Take ownership of issues until they are resolved, mitigated, or transferred to a new owner.
Problem Management
- Investigate problems affecting systems, processes, and services.
- Recognize whether problems are strategic, tactical, or operational.
- Contribute to implementing fixes and preventative measures.
Technical Specialism
- Support technical activities.
- Carry out routine maintenance and administration tasks.
Technical Understanding
- Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts.
Testing
- Execute test scripts correctly under supervision.
- Understand the purpose and role of testing.
User Focus
- Engage with users and stakeholders to gather evidence of user needs.
- Define and support research activities aligned to user requirements.
- Use qualitative and quantitative user data to drive outcomes.
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