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Operations Engineer
Hybrid - 1 day in the office every 1 - 2 months
Salary: £60,000 base salary + benefits
The Opportunity
Our client is looking for an Operations Engineer to help maintain the stability, availability, and performance of a range of critical technology services and platforms.
This is a key operational position, supporting the technology estate behind important digital and commercial services. The role will cover enterprise applications, integrations, customer-facing systems, platforms, and associated infrastructure, with a strong emphasis on proactive monitoring, effective incident resolution, and continual service improvement.
You will work across a broad technology environment, identifying potential issues before they impact users, responding to operational incidents, and helping ensure that services remain reliable, secure, and capable of supporting business requirements.
The position involves close collaboration with teams across Engineering, Platform, Integration, Product, Cybersecurity, Enterprise IT, and Service Management. You will contribute to areas including incident response, change and release activities, operational governance, platform optimization, and service continuity.
Key Responsibilities
- Provide day-to-day operational and technical support across enterprise applications, platforms, integrations, and related technologies.
- Monitor the health, availability, and performance of critical services through appropriate monitoring, alerting, and observability solutions.
- Investigate technical incidents, diagnose underlying problems, and restore affected services as efficiently as possible.
- Undertake root cause analysis and work towards sustainable fixes that reduce the likelihood of repeat incidents.
- Assist with the coordination and management of major incidents, working with relevant internal teams and third-party suppliers where appropriate.
- Support production releases, deployments, and associated checks to confirm that environments are ready and operationally stable.
- Partner with Engineering and Platform teams to ensure new technology, functionality, and releases can be effectively supported once introduced into production.
- Look for ways to improve and automate operational activities, including maintenance, reporting, alerting, and routine processes.
- Ensure operational procedures and activities comply with relevant governance, cybersecurity, compliance, and change control standards.
- Produce and maintain clear technical documentation, operational procedures, support information, and runbooks.
- Contribute to continuous improvement programs designed to strengthen reliability, platform stability, and overall operational efficiency.
- Build effective working relationships with Product, Engineering, Platform, Integration, and Service Management teams to ensure high-quality operational delivery.
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Essential Skills & Experience
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The successful candidate will bring:
- Demonstrable experience providing operational support for enterprise applications, digital platforms, or cloud-based technology.
- Strong technical investigation and troubleshooting skills, supported by a logical and analytical approach to problem-solving.
- Previous experience within IT Operations, Support Engineering, or Service Management environments.
- Experience working with production systems and business-critical services where availability and reliability are important.
- A good understanding of monitoring, logging, alerting, and wider observability practices.
- Practical experience working with incident, problem, change, and release management processes.
- Strong communication and interpersonal skills, with the ability to work effectively with a variety of technical teams and business stakeholders.
Desirable Experience
The following would be advantageous:
- Background within automotive, manufacturing, retail, or other large-scale enterprise technology environments.
- Familiarity with cloud technologies, CI/CD platforms, DevOps methodologies, and infrastructure automation.
- Experience supporting Salesforce, APIs, system integrations, digital services, or enterprise SaaS platforms.
- Knowledge of Site Reliability Engineering (SRE), operational engineering methodologies, or other reliability-focused approaches.
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