WTW
Operations Engineering Lead
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Ready to shape the infrastructure that powers engineering at scale?
As our Engineering Lead - Infrastructure Operations, you'll lead the platforms, tooling, and operations that keep our teams shipping safely and efficiently.
Here at Cushon by WTW, we like to do things a bit differently… our mission is to help as many people as possible to get comfortable with their finances. Our vision is to bring tech revolution to the financial services industry. Learn more here - https://www.cushon.co.uk/about
So, to support us in this mission, we are looking for an Engineering Lead - Infrastructure Operations to provide technical leadership for our platform operations team. You will help set direction for shared infrastructure and engineering operations - the production hosting, security perimeter, release pipelines, observability, and developer tooling that every engineering squad depends on to ship safely. This is a role that includes Line Management responsibility for your team of 5-7 Engineers with the assistance of an assigned Engineering Manager.
The Role
Delivery & technical leadership
- Drive successful delivery of complex, cross-team infrastructure and platform initiatives by coordinating resources, managing dependencies, and removing blockers
- Define and communicate technical strategy for DevOps and infrastructure - what we own, how we evolve it, and where boundaries sit with product and platform teams
- Ensure the DevOps team works effectively with engineering squads, delivering high-quality, reliable solutions aligned with business and regulatory goals, engaging with Engineering Leads from other teams to foster knowledge sharing, collaborative working, and pushing the boundaries forward.
- Build strong relationships across product, engineering, security, and business stakeholders
- Improve delivery processes and engineering practices within infrastructure and operations - CI/CD, release governance, incident response, and operational readiness
- Help the team maintain focus on priorities while managing technical debt, security obligations, and day-to-day operational responsibilities
- Foster collaboration and alignment across teams on shared platform work
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Infrastructure, reliability & security
- Lead the evolution of deployment pipelines and system reliability across our monorepos and legacy platform (CircleCI, NX, Docker)
- Guide AWS cloud strategy - hosting, networking, scalability, performance, and cost-efficiency across production environments
- Oversee Infrastructure as Code practices (e.g. Terraform) and ensure environments are consistent, auditable, and secure
- Shape monitoring, observability and alerting across the engineering organisation (e.g. Datadog, CloudWatch) so issues are detected and resolved before customers are impacted
- Lead incident management practices - on-call, triage, escalation, post-incident reviews, and runbook quality
- Champion security best practices - IAM, WAF, encryption, VPC configuration, and compliance with industry and regulatory standards
- Support capacity planning, cost optimisation, and production readiness for high-risk changes and coordinated cutovers
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People & developer experience
- Coach and mentor Operations Engineers in delivery practices, technical leadership, and operational excellence
- Stay hands-on - contributing designs, code, config, and runbooks when that is the fastest way to reduce risk but also know when to step back and allow the team to take the helm
- Improve developer experience: local environments, self-service tooling, documentation, and onboarding for new engineers
- Contribute to hiring and raising the bar for future Operations Engineers
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Jessica, London
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