Nationwide
Operations Excellence Coach - Small Business Teams
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Operations Excellence Coach - Small Business Teams
Operations Excellence Coach
As an Operations Excellence Coach supporting our Business Manager and Relationship Manager teams, you’ll play a key role in:
- Developing capability
- Improving consistency
- Strengthening customer relationships
You’ll work closely with leaders and customer-facing colleagues to deliver coaching that enhances both customer and commercial outcomes. Using insight and performance data, you’ll drive meaningful improvements in how we support our business customers.
Role Context
This role sits within Business Banking, supporting our Business Manager and Relationship Manager teams to deliver consistently strong outcomes for our customers.
Key Responsibilities
As part of our Operational Excellence function, you’ll:
- Focus on building capability, improving performance, and embedding a shared standard of excellence
- Work closely with Business Managers and Relationship Managers
- Observe how customer relationships are managed
- Provide targeted coaching to:
- Strengthen performance
- Enhance quality
- Improve consistency
- Play a key role in creating a culture of continuous improvement
- Enable teams to build the right habits
- Improve customer relationship management
- Deliver better outcomes for:
- Our customers
- The business
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Working Arrangements
Nationwide offers hybrid working wherever possible:
- More rewarding relationships supported by hybrid flexibility
- Work across UK-wide estate while maintaining generous home access
- Office time maximised for:
- Problem-solving
- Learning
- Connection
Presence requirements:
- At least two days per week in:
- London OR Northampton office
- OR if part-time: 40% of time dedicated to either location
- Alternatively, if aligned to either Glasgow or Edinburgh, a need to:
- Regularly connect with colleagues for collaboration events
- Scheduled weekly sessions after joining
- Hiring manager clarifies specific details if application successful
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Further hybrid working details: https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you
Integration Note
Virgin Money is now part of Nationwide
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Acquired in October 2024
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Continues serving customers on high street
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Phased integration over coming years
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Employed by Nationwide from Day 1
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Access to highly competitive benefits:
- Rewards
- Recognition
- Celebration
Applied early to prevent advert closure due to “high volume of relevant applications.”
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