Fidelity Energy Ltd
Operations Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
We’re a very rapidly growing energy broker and to keep up with that demand we are looking to strengthen our service and support offering to both our partners and customers. We are looking for an Operations Executive to join our friendly business. Are you smart, articulate, hardworking and ambitious? Have you got experience of working within the Energy sector? We are looking for someone with a good work ethic, shows initiative and reliability, as well as experience in the energy sector.
The Operations Executive is responsible for ensuring customer contracts are procured successfully with our partnered suppliers as well as ensuring the customer journey is as smooth as possible from onboarding to live and in life. The operations team will work closely with the sales team, customer success team, suppliers, as well as various other agents within the industry, post-sale to ensure customers achieve the desired outcomes from our service, resolve any issues and answer any queries that our partners or customers may have. The ideal candidate will have strong communication skills, an outstanding work ethic, strong attention to detail with a logical mindset focused on problem solving and problem prevention where possible.
Key Responsibilities
- Contract submission:
- Using various supplier CRM portals, process and monitor customer contracts.
- Liaise with suppliers, as well as internal teams to ensure contract success.
- Understand customer needs and ensure our service and products provide maximum value and satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Onboarding & Training:
- Ensure a smooth customer onboarding journey by successfully contracting, processing and ensuring suppliers take over in time.
- Support customer and suppliers with objection resolution.
- Ensure proper adoption of the company's portals by providing training or support.
-
Account Management & Retention:
- Understand the customer health score and proactively work to both maintain and increase it.
- Resolving various operational tickets raised through internal CRM with suppliers/customers and various agents within the industry.
- Work as the glue to bring all internal teams together for delivery to the customer and partner.
- Collaborate with internal teams to resolve any issues in a timely manner.
-
Growth & Expansion:
- Support the target of 100% net client retention.
- Support in both the growth of existing customers and the win back of any that we have lost.
- Understand any reasons for churn and feedback any findings to management.
- Help customers achieve measurable outcomes, driving loyalty and account expansion
-
Data-Driven Insights:
- Analyse customer health metrics (e.g. portal usage, engagement, service requests, renewal rates) to make data-driven decisions.
- Develop reports and dashboards to track customer success and identify trends or issues.
- Bill validation and usage reporting.
-
Problem-Solving:
- Resolve any customer complaints or concerns in a timely and effective manner.
- Resolve various queries that arise – billing, metering, portal, usage, contract, contact, industry etc.
- Provide effective feedback and regular updates to customer and customer success team via various communication lines.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications & Skills
- Experience:
- 2-5 years of experience in an operational role preferably within the energy sector, but not essential.
- Skills:
- Strong communication and interpersonal skills.
- Ability to manage multiple accounts simultaneously with attention to detail.
- Excellent problem-solving and conflict resolution abilities.
- Data-driven mindset, comfortable with analytics and reporting tools.
- Previous experience with Salesforce.
- Ability to work cross-functionally and collaborate with different departments.
- Familiarity with renewable energy options and sustainability initiatives.
- Education:
- Desirable - Bachelor's degree in business, marketing, communications, or a related field
Key Performance Indicators (KPIs)
- Contract submission rate
- Objection resolution rate
- Live rate
- Query resolution rate
- Response rate
Compensation
- Competitive salary based on experience.
- Performance-based bonuses and commissions.
- 23 days holiday (3 gifted days to be used between Christmas & New Year).
- A smart/casual dress code
- Regular staff / social outings
This role is varied which suits an individual that likes a diverse working day. If you have experience in energy but not all aspects of the role responsibilities, still do not hesitate to apply as training will be provided in areas needed for the right candidate.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location