Job Description: Operations Executive

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff, and Don Julio, we craft brands chosen for life’s moments—from everyday connections to landmark celebrations. Bring your talent, curiosity, and ambition, and strive for your personal best alongside people who challenge, support, and learn from each other. Together, as one outstanding team, we keep learning, improving, and raising the bar for our brands, our business, and each other.

Join us and play your part in making life’s moments mean a little more.

Role Dimensions

As an Operations Executive, you will play a pivotal role working cross-functionally across Operations, Finance, Quality, and Commercial teams to drive day-to-day improvements and support key projects. Your work will focus on delivering efficiencies while protecting and growing Diageo’s On Trade business.

• Support the national internal and external dispense technical services model, including event set-up, order processing, and asset management.
• Contribute to audits, compliance activity, and financial governance to ensure robust controls and diligence.
• Work closely with Regional Quality Managers to support reporting and tracking of key Quality Executive metrics.
• In partnership with the Head of Operations and Quality, help drive continuous quality improvement—proactively developing a strong understanding of regional and national performance and making timely interventions to ensure outstanding customer outcomes.

Top Accountabilities

• Lead our asset management process across internal teams and third-party service providers, monitoring weekly usage, patterns, and flagging any escalations where necessary to protect Diageo’s compliance.
• Manage contractor audits and monitoring of contractor orders and stock takes.
• Manage key asset compliance, recalibration, and distribution to our Quality Executive team to ensure they maintain best-in-trade standards and safety.
• Support performance by pulling key reports against a weekly and monthly rhythm and sharing with key stakeholders.
• Manage daily order escalation, event order management, and new part handling in collaboration with our Supply Chain partners to become a super user of supply chain systems and provide coaching to new starters on best-in-class practice, updating the Operations team monthly on any key updates.
• Support on key dispense and quality planning upgrade projects trial and implementation across the trade (e.g., Mobile Bars, 0.0% roll out/ telemetry/ cooling systems) to ensure we remain in specification against our standards and hit all SLAs and project milestones.
• Manage opening and closing of new financial year CAPEX pots supporting on monthly budget alignment.
• Onboarding and system setup and support for new starters.
• Contribute to building an inclusive team culture in which team members are motivated to thrive as individuals and as a team.