Ambitions Travel Recruitment
OPERATIONS EXECUTIVE
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Operations Executive
Surbiton — Hybrid | 2 Days Office, 3 Days Home
Up to £35,000 DOE + 15% Performance Bonus
Operations Executive job in Surbiton within the luxury travel industry, offering up to £35,000 DOE. This is an administration / operations role covering bookings, supplier liaison, documentation and client communications within a growing, award-winning business.
About the Role
Do you:
- Enjoy taking full ownership of a booking from confirmation through to travel, making sure every detail is checked and every client feels looked after?
- Thrive on accuracy, process, and organisation, even when things get busy?
- Like building strong working relationships with suppliers and colleagues to keep every trip running smoothly?
- Confidently work independently, with the initiative to suggest improvements as you go?
Our Client
Our client is a specialist luxury travel business, creating tailor-made journeys. Recognised within the industry and the recipient of multiple awards, they are known for their expertise and for delivering exceptional, personalised experiences for their clients.
They are now seeking an Operations Executive to support their Operations team, ensuring every booking is processed accurately, every detail is checked meticulously, and every client enjoys a seamless journey from confirmation to travel.
The Role
In this role, you will take full ownership of each booking from confirmation through to the client's travel date, supporting the smooth day-to-day running of the Operations department.
- Take ownership of each new booking from confirmation through to travel
- Process client bookings accurately within required timeframes
- Confirm services — lodges, flights, transfers, and activities — with suppliers
- Manage amendments, date changes, and cancellations efficiently
- Track and action supplier invoices and client payments
- Prepare and quality-check client documentation using set templates
- Communicate operational updates to clients in a timely, professional manner
- Liaise with ground handlers, lodges, and flight providers to resolve queries
- Build strong working relationships with suppliers and internal teams
- Complete booking file checks to maintain consistency and high standards
- Support system and process improvement projects within Operations
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Experience Required
- At least 2 years' experience in an administrative or customer-focused role
- Travel industry experience is ESSENTIAL
- Proven ability to meet KPIs relating to accuracy, work rate, and speed of response
- A natural organiser, able to multitask and prioritise in a fast-paced environment
- Exceptional attention to detail with strong numeracy and written English
- Confident communicator, comfortable liaising with internal teams and suppliers
- Resilient and calm under pressure, able to stay motivated during busy periods
- Comfortable working independently and taking ownership of tasks
- Competent user of Microsoft Word, Excel, and Adobe
Benefits
- Hybrid working — 2 days in the office, 3 days from home
- Up to £35,000 DOE
- Performance-related bonus of 15% of salary, dependent on company and individual KPIs
- Friendly, supportive working environment
Frequently Asked Questions
What is the salary for an Operations Executive in luxury travel in Surbiton?
Up to £35,000 DOE, plus a performance-related bonus of 15% of salary. Ambitions Travel Recruitment will share full package details with shortlisted candidates.
What does hybrid working look like in this role?
Two days in the office, three days from home — structured and specific, not subject to change at short notice.
How do I apply through Ambitions Travel Recruitment?
Apply via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening. Register at ambitionstravelrecruitment.com to be considered for future roles.
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What does an Operations Executive role in luxury travel involve?
Full ownership of the booking journey from confirmation to travel — processing bookings, confirming services with suppliers, managing documentation, and keeping clients informed throughout.
Who are Ambitions Travel Recruitment?
Ambitions Travel Recruitment is a specialist leisure travel recruitment agency placing professionals across all areas of leisure travel — including, but not limited to, tour operators, tailor-made travel, luxury companies, expedition and adventure travel, ocean and river cruise lines, ski operators, and UHNW concierge businesses — in the UK, South Africa, GCC, Asia, and North America. Founded by Fi Morrison-Arnthal with 35+ years' experience.
Click here to apply for this Operations Executive job, which is being recruited by Ambitions Travel Recruitment.
IMPORTANT
If this role ticks your boxes and you've got the relevant experience, then click and apply.
If this role isn't for you but you'd be keen to receive suitable job alerts, then register with us now www.ambitionstravelrecruitment.com.
Due to the massive number of applications, we receive, we're usually only able to reply to candidates whose requirements meet our customers' needs. We're super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles.
Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent, etc.
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