Knight Frank
Operations Executive | Investment Lettings & Management
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Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
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About The Role
Knight Frank are looking for an organised and proactive Operations Executive to join our Investment Lettings & Management team.
This role will support the smooth running of the department, delivering an outstanding client experience while providing operational, administrative and compliance support across the business.
Key Responsibilities:
Customer Experience
- Deliver an exceptional experience for both clients and colleagues.
- Handle inbound and outbound enquiries, ensuring accurate information is captured.
- Support customer experience initiatives and process improvements.
- Help improve customer satisfaction and Net Promoter Scores (NPS).
- Promote and refer clients to relevant Knight Frank services where appropriate.
Lettings Operations & Administration
- Create and maintain property records, instructions and compliance documentation.
- Manage property onboarding, including ownership checks, EPCs, floorplans and marketing materials.
- Prepare reports, presentations and documentation for meetings and business activity.
- Coordinate diaries, travel arrangements and general team administration.
- Maintain accurate records, databases and shared filing systems.
Compliance & Best Practice
- Support KYC/CDD checks and ensure compliance with internal processes.
- Maintain accurate property records, notes and naming conventions.
- Prepare monthly compliance and operational reporting.
- Coordinate with operational teams to ensure assets are onboarded correctly and compliantly.
Finance Support
- Process contractor invoices and prepare billing information.
- Assist with accounts administration, debt management and financial reporting.
- Support invoice preparation and reconciliation activities.
Marketing & Business Development
- Produce property marketing materials, brochures and presentations.
- Support the preparation of client pitches and business development documents.
- Work with teams across the business to create engaging marketing content.
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Client & Portfolio Support
- Act as a key contact for lettings operations enquiries from clients.
- Support tenancy lifecycle activities, including renewals, rent reviews and end-of-tenancy processes.
- Coordinate client reporting and portfolio administration.
- Monitor compliance and operational standards across managed portfolios.
- Support third-party agent instructions, onboarding and transaction management.
Team & People Support
- Assist with recruitment, onboarding and induction of new team members.
- Coordinate training, objectives and ongoing development activities.
- Provide coaching and guidance on operational processes and best practice.
- Help plan team resources and support engagement initiatives and social events.
Health, Safety & Information Security
- Promote compliance with GDPR, data protection and information security standards.
- Support office health and safety requirements and business continuity planning.
- Act as a Fire Marshal (training provided).
Operational Excellence
- Develop a strong understanding of Knight Frank systems, processes and procedures.
- Take ownership of projects, reporting and operational improvements.
- Contribute to continuous improvement initiatives across the department.
About You:
- 4+ years experience in an operations, property administration or business support role
- Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
- Excellent organisational skills with exceptional attention to detail.
- Strong written and verbal communication skills.
- Able to manage multiple priorities and work effectively under pressure.
- Proactive, adaptable and solution-focused.
- A collaborative team player with a positive and professional approach.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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