Glassworks London
Operations & Facilities Manager
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Glassworks London is an independent fashion retail and ecommerce business founded in London in 2010. We operate across retail stores, ecommerce, warehouse fulfilment, product, marketing, brand, finance, HR, international production and distributed teams. As the business becomes more systems-led and distributed, we need stronger physical implementation, site evidence, facilities follow-through and on-the-ground IT operations across our UK sites.
The Role
The Operations & Facilities Manager keeps Glassworks’ UK stores, warehouse and office operational, well maintained and ready to trade. The role owns facilities coordination, site standards, UK workplace equipment and physical IT readiness, and the practical delivery of physical projects across the business.
This includes managing repairs, contractors and landlord issues; coordinating company devices, POS, printers, scanners and external IT support; and delivering projects such as store refurbishments, openings, relocations, warehouse / office works and physical rollouts from planning through installation, snagging and completion.
Reporting to the Head of Business Operations, the role also acts as the on-the-ground operational partner across UK sites, helping implement released operating standards, carrying out physical checks, providing onsite training where demonstration is required and confirming that agreed standards are working in practice.
Store Managers remain responsible for reasonable first-line site upkeep and simple issues within their capability. The Operations & Facilities Manager takes ownership where the issue requires specialist support, landlord involvement, significant time, cross-site coordination, technical work or a larger physical project.
Working Pattern / Location
London-based, on-site and mobile across Glassworks stores, warehouse and office. Regular travel across London locations is required, with occasional travel to Brighton and other UK sites where needed.
Occasional early starts, later finishes or weekend attendance may be required for store works, contractor access, openings, refurbishments or urgent site issues, with working time adjusted where appropriate.
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Key Responsibilities
- Facilities coordination across stores, warehouse and office, including repairs, maintenance, contractors, suppliers, quotes, appointments and completion follow-through.
- Facilities triage, taking ownership where an issue requires landlord involvement, specialist contractors, significant time, cross-site coordination, technical work or a larger physical project.
- Contractor and supplier sourcing, including assessing capability against the job required, obtaining and comparing quotes, avoiding false economy and following through until work is properly completed.
- Regular physical store checks covering cleanliness, maintenance, lighting, equipment, staff areas, supplies / storage standards, basic health and safety readiness and compliance with released operational standards.
- Physical project management, including store refurbishments, overhauls, new-store openings, closures, relocations, shop-floor / back-of-house improvement works, warehouse / office projects, rollouts and site resets.
- Coordination of builders, tradespeople and specialist contractors, including timelines, site access, quotes, procurement, installation, snagging and completion.
- Working with retail / interior-design, VM or other design specialists to translate approved designs into completed physical work.
- UK physical IT operations, including company devices, POS, printers, scanners, connectivity, equipment issue / recovery, repairs / replacement and coordination with contracted UK IT support.
- Company device inventory, issuing equipment to starters, recovering equipment from leavers, and organising repairs, replacements or purchases within approved processes.
- Site evidence, including photos, checklists, written updates, action logs and confirmation that previously identified physical actions are actually closed.
- Practical implementation of released SOPs, systems, standards and operational processes, including on-site training, regular on-site checks or correction where physical observation is required.
- Periodic physical checks of supplies controls and safe / cash-control evidence on behalf of Finance where required.
- KPI and status reporting covering facilities / projects, overdue issues, site-standard compliance, equipment / IT failures, project budgets and timelines where relevant, and corrective action where standards drift or are missed.
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Job Requirements
We are looking for someone with experience of:
- facilities, operations, retail operations, office operations, property coordination or practical project coordination;
- managing contractors, suppliers, repairs, quotes and maintenance follow-through;
- physical project coordination such as openings, moves, refurbishments, rollouts, closures or site changes;
- working across multiple physical sites;
- physical inspections, standards checks, audits or site visits;
- issue resolution affecting trade, operations, safety, equipment or team readiness;
- device, equipment or physical IT coordination;
- working with an external IT provider or technical support partner;
- action tracking and evidence-based follow-through.
You should be practical, highly organised, confident chasing suppliers, technically comfortable, evidence-led, clear in written updates and willing to inspect reality directly.
What Success Looks Like
Strong performance will be visible when:
- facilities issues are logged, chased, closed and evidenced;
- contractors and suppliers are chosen appropriately and followed up consistently;
- physical projects are delivered with clear timelines, cost control, site access, installation, snagging and completion;
- stores, warehouse and office have reliable physical standards evidence;
- site issues affecting trade, safety, equipment or operations are surfaced early;
- UK employees have working equipment and physical technology;
- devices and hardware are tracked, issued, recovered and repaired properly;
- the external UK IT provider is coordinated effectively;
- released SOPs and systems are implemented physically and checked in practice;
- the Head of Business Operations has reliable ground evidence;
- issues close with evidence rather than verbal reassurance.
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