Virtue Heating and Plumbing
Operations, Finance & Client Relations Manager
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Reigate, Surrey £35,000 – £45,000 DOE + Quarterly Operations Excellence Bonus Full Time | Permanent
Take Ownership. Make an Impact. Build Your Career.
We're looking for someone who wants more than just another office job. If you're organised, commercially minded, and enjoy making things happen, this could be the opportunity you've been looking for.
At Virtue Heating & Plumbing, you'll play a key role in helping shape the future of a fast-growing business. Working directly with the Managing Director and Operations Director, you'll become the operational heartbeat of the company, taking ownership of finance, operations, customer relationships, and reporting while helping us build the systems that will support our next stage of growth.
This is not a role where you'll simply process paperwork. We're looking for someone who wants responsibility, enjoys solving problems, takes pride in creating order, and wants to build a long-term career within an ambitious business.
About Virtue Heating & Plumbing
Virtue Heating & Plumbing delivers high-quality plumbing, heating, gas, maintenance, and refurbishment services across Surrey, London, and the South East.
We work with homeowners, developers, commercial clients, managing agents, and national contractors, and we're continuing to grow our planned maintenance and social housing portfolio. With exciting growth plans, strategic acquisitions, and new contract opportunities, we're investing in building a first-class team and creating a business known for exceptional service, operational excellence, and long-term relationships.
The Role
You'll become the operational hub of the business, ensuring that engineers, customers, suppliers, and projects all run efficiently. You'll help create the structure, discipline, and reporting that allows the business to continue growing while delivering an outstanding customer experience.
No two days will be the same, and you'll have genuine influence over how the business operates.
Key Responsibilities
Operations & Planning
- Coordinate engineers, subcontractors, and suppliers
- Manage daily scheduling across maintenance and project works
- Ensure engineer diaries are accurately planned and maintained
- Own Simpro administration and maintain accurate operational records
- Ensure jobs are updated, progressed, and closed correctly
- Support project planning, scheduling, and resource allocation
- Ensure engineers have the correct information, materials, and documentation before attending site
- Help drive operational efficiency across the business
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Finance & Commercial
- Manage the day-to-day administration of Xero
- Raise customer invoices and applications for payment
- Process supplier invoices and purchase orders
- Assist with weekly cash flow reporting
- Manage credit control and debtor collections
- Support month-end reporting
- Monitor job and project costs against budgets
- Identify commercial risks and cost variances early
- Track, manage, and support the approval of variations, ensuring all changes are accurately recorded, costed, and invoiced
Client & Main Contractor Relationships
- Act as a key point of contact for clients and main contractors
- Manage day-to-day communication, issue resolution, and escalations
- Build strong working relationships that support repeat business
- Prepare and submit progress reports and performance updates
- Represent Virtue Heating & Plumbing at client, contractor, and project review meetings
- Support long-term contract performance and customer satisfaction
Reporting & Business Performance
This is one of the most important parts of the role.
You'll own the reporting discipline within the business, ensuring management has accurate, up-to-date information to make informed decisions.
Responsibilities include:
- Producing weekly KPI dashboards
- Maintaining accurate Simpro reporting
- Tracking engineer utilisation and productivity
- Monitoring quotation conversion and pipeline activity
- Reporting on work in progress
- Tracking debtors and overdue accounts
- Monitoring operational performance
- Identifying trends and opportunities for improvement
- Supporting continuous improvement across systems and reporting
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Customer Experience
- Manage incoming enquiries professionally
- Coordinate appointments and engineer visits
- Resolve customer issues promptly and professionally
- Deliver an outstanding customer experience from enquiry through to completion
- Manage planned maintenance reminders and customer follow-up
Business Support
- Assist with marketing administration
- Support onboarding of new customers and future acquisitions
- Help improve systems, reporting, and operational processes
- Take ownership of new initiatives that improve efficiency and customer service
About You
We're looking for someone who naturally takes ownership. Someone who enjoys creating order from chaos. Someone who spots problems before they become problems.
You'll probably have experience within construction, plumbing, heating, electrical, facilities management, or another service-led business. Experience using Xero is essential. Experience using Simpro, or another field service management system, would be a significant advantage. Experience working with main contractors, planned maintenance, or social housing contracts would also be highly desirable.
Most importantly, you'll be proactive, commercially aware, highly organised, and excited by the opportunity to help build something special.
What We Offer
- £35,000–£45,000 depending on experience
- Quarterly Operations Excellence Bonus
- Genuine career progression
- Direct exposure to senior leadership
- Opportunity to shape how the business operates
- Involvement in exciting growth plans and future acquisitions
- A supportive, ambitious, and entrepreneurial team
- A role where your ideas, initiative, and contribution genuinely matter
Why Join Virtue?
We're not looking for someone to simply fill a position. We're looking for someone who wants to become an integral part of our journey. If you're looking for a role where you can take ownership, make a real impact, and grow alongside an ambitious business, we'd love to hear from you.
To apply, please send your CV and a short covering note explaining why you'd be a great fit for the role.
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