1. Fulfilment, cold chain, and dispatch

   • Ensure correct picking, packing, and dispatch, with strict cold chain handling for temperature-sensitive products (2 to 8 degrees) and the anti-tamper process.
   • Maintain and enforce packing and dispatch SOPs, and run quality checks before dispatch.
   • Book and manage courier collections with DHL and DPD, confirm cut-offs, and handle documentation for domestic and international shipments.
   • Track shipments proactively and manage delivery incidents end to end: delays, damage, temperature excursions, lost parcels, claims, and replacements.

2. Purchasing and supplier orders

   • Raise and manage requests for quotation and purchase orders with suppliers, and follow them through to receipt.
   • Manage supplier relationships on the operational side, chase deliveries, and handle backorders and discrepancies.
   • Coordinate inbound goods, receiving, and checking against orders and invoices.

3. Stock and inventory control

   • Own stock accuracy across locations, including reordering rules, minimum and maximum levels, and low stock alerts.
   • Manage internal transfers between warehouses and locations, and keep real-time visibility of stock and order status.
   • Run stock counts and inventory adjustments, reconcile discrepancies, and reduce shrinkage and waste.

4. Team leadership

   • Supervise, develop, and hold accountable the operations and fulfilment team on the ground.
   • Assign tasks, enforce process discipline, and the shipping and communication protocols.
   • Train new and existing staff on SOPs and systems, and drive a proactive, ownership culture.

5. Systems, reporting, and coordination

   • Run the day-to-day operation in our Odoo ERP: orders, stock moves, transfers, purchase orders, combos, and kits.
   • Produce weekly and monthly reporting on dispatch volumes, delivery performance, stock accuracy, and cold chain compliance.
   • Work closely with sales, finance, and warehouse teams, and coordinate operationally with fulfilment partners.
   • Identify improvements in efficiency, cost, and reliability, and put them into practice.

Experience and Skills

• 3 to 5 or more years in operations, logistics, warehouse, or supply chain, including supervising or leading a team.
• Proven ownership of a daily operation, able to run it independently and to a high standard.
• Hands-on experience with couriers such as DHL and DPD, booking, tracking, and incident resolution.
• Solid experience with order management, dispatch, purchasing, and inventory systems, ideally an ERP such as Odoo.
• Familiarity with cold chain packing standards and temperature-sensitive products.
• Strong organization, attention to detail, and calm problem-solving under time pressure.
• Clear communicator with couriers, suppliers, internal teams, and partners.
• Comfortable in a fast-growing, multi-site, and cross-border environment.

Preferred

• Experience in health, wellness, pharma, or supplement logistics, or another regulated environment.
• Experience with multi-warehouse and intercompany or cross-border stock movements.
• Understanding of customs and international shipping documentation.
• Ambition and capability to grow into an Operations Manager role.

Benefits

In addition to working within an exceptionally driven team and contributing to our client experience, we offer a number of excellent benefits to reward you for your hard work.

• Competitive salary and benefits, commensurate with experience.
• 20 days' holiday, in addition to Bank Holidays.
• Contributory Pension Scheme.
• Employee Assistance Programme Service.
• Dental schemes.
• Friends and Family Discount on NAD supplements.