condokeeper
Operations Manager
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Who Are We?
- We are a fast-growing student accommodation and short-let management company managing over 70 properties.
- We offer a fully managed service for our hosts and guests (including Listing & Revenue Management, 24/7 Guest Services, Cleaning & Maintenance services)
- Our Mission: “Deliver the best home away from home experience”.
About the Role
As operations manager, you will provide full administrative and day to day support at a senior level to the Director of operations, to ensure the smooth management and effective use of their time. Handle sensitive and complex issues in a professional and objective manner. Take initiative as appropriate especially in the Director’s absence.
Part of the responsibilities:
- Supervise and provide superb customer service to our guests and to consistently meet all service and product delivery standards set out by the company.
- Maintain the properties and ensure regular building upkeep, addressing guest complaints, following up on repairs, housekeeping and maintenance queries.
- Coordinating maintenance and housekeeping schedule.
- Support the Housekeeping division as required (organise cleaning rotas and process linen orders/arrange deliveries).
- Participating in the setting up of the apartments (purchasing furniture, decoration, organising photo shooting, creating electricity and insurance contracts etc.)
- Manage stocks, orders, and deliveries
- Visiting new potential properties and analyse future works to be completed
- Identifying staffing needs and training new entrants
- Perform admin duties - book keeping of maintenance, housekeeping as well as daily arrivals/departures.
- Keep the internal booking system up to date.
- Obtain payment information and run credit/debit card payments when required.
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About You:
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• Ambitious, confident and results-driven • Strong communication and interpersonal skills and an excellent team spirit • Self-motivated with a willingness to accept responsibility, complete missions and work autonomously • Highly organised with an acute attention to detail • Entrepreneurial spirit • Passionate about design and art
What We Offer:
• Family like environment with highly motivated and driven team • International fast-growing proptech start-up with very diverse and unique culture • Compensation: depending on the profile.
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