Kwalee
Operations Manager
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At Kwalee, you’ll join a gaming powerhouse that boasts a mobile empire with 1.5 billion+ downloads alongside a thriving PC & Console division that has achieved numerous global chart-topping releases across Steam, Consoles, and Amazon, driving millions of Wishlists. Most recently publishing breakout hits such as The Precinct and Town to City. It’s a unique chance to bring your expertise to a global studio that dominates both the mobile, and the indie PC and Console space.
At Kwalee, as well as a competitive salary, we also offer:
- Private Medical Insurance
- Dental Insurance
- Life Assurance
- Royal London Pension
- Free On-site Gym
- Dog-friendly Office
- LinkedIn Learning
- 25 holiday days + bank holidays
- 1 day extra holiday for each year of service, capped at 5.
As Operations Manager at Kwalee
You will be responsible for supporting the Executive & Senior Leadership teams by coordinating and managing diaries, supporting the preparation and organisation of important legal and strategic materials and plans, and supporting board meetings and the preparation of board materials.
You will also have full ownership of company travel planning for domestic & international travel. Alongside this, you will work on employee engagement activities, oversee the management of our facilities, and work with other members of the team to maximise the commercial success of our games and company.
Responsibilities
Facilities & Operations
- Own the day-to-day running of UK operations and facilities, ensuring the workplace is safe, functional, and well-maintained.
- Manage UK facilities suppliers and contractors (maintenance, cleaning, security, etc.), negotiating contracts and holding them to agreed service levels.
- Own UK health & safety compliance, including risk assessments, audits, and incident reporting.
- Plan and deliver office improvements, or expansions as the business grows.
- Manage the facilities budget, tracking spend and identifying cost efficiencies.
Travel
- Own the travel budget, coordinating with the Travel Manager on larger trips such as trade shows and events.
- Ensure travel is managed efficiently and in line with budget, guidelines, and process.
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People & Team Leadership
- Line-manage the Facilities team in UK and India (3 direct reports), setting priorities and ensuring consistent standards across both sites.
- Develop and maintain operational policies and procedures, ensuring they're applied consistently.
- Support business continuity and emergency preparedness planning.
Stakeholder Management
- Act as the main point of contact across the business for operational and facilities matters, balancing competing priorities from multiple stakeholders.
- Partner with People/HR and Finance on operational matters affecting the workplace.
- Report to the CFO on operational performance, risks, and priorities.
Culture
- Drive employee engagement initiatives in partnership with the wider team to maintain a great workplace culture.
Requirements
- Exceptional organisational skills and strong attention to detail, with a track record of delivering high-quality work under pressure.
- Strong communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels.
- Comfortable dealing with Executive and Senior leadership members.
- Keen to drive messages and instructions throughout the business.
- A self-starter who will be able to follow up and take full ownership of tasks.
- Experience dealing with suppliers and vendors.
- Experience booking company travel plans such as trains, hotels, and flights.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Proven ability to manage multiple priorities and deadlines with a sense of urgency and determination.
- Discretion and integrity when handling sensitive information, with a commitment to upholding the highest ethical standards.
- A driven and hungry attitude, with a passion for exceeding expectations and driving success.
- Previous experience in a similar role, preferably in a fast-paced environment.
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Why Kwalee?
- Generous Holiday: Start with 25 days of annual leave, plus bank holidays. You'll also earn an extra day for every year of service, up to 5 years!
- Flexible Working: We offer core hours that allow you to work flexibly around your life, and a bank of 'Work From Home' days to use when you need them.
- Health Cover: Private medical cover, life assurance, a solid pension plan, and cover for dental and optical care.
- Recharge: Take advantage of our on-site gym and a supportive atmosphere that prioritises your wellbeing.
- Free Food & Drink: Fuel your day with unlimited free snacks and drinks.
- Gaming Goodies: Receive Steam codes for all our game releases!
- Dog-Friendly Office: Bring your furry friend to our vibrant, fun office.
- Office Location: Leamington Spa office location, with free parking and electric charging stations.
- Merch & Events: Get exclusive Kwalee merch, enjoy fun seasonal events, and stay informed with regular town halls.
- Growth & Learning: Full access to LinkedIn Learning to support your continuous professional development.
Our Commitment to Diversity & Inclusion
At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive.
Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work.
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