BIG Partnership
Operations Manager
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The Role
You see more than just a spreadsheet; you see the story it tells and can explain it in plain English to a busy account team before their 9am client call.
We're hiring an Operations Manager on a 12-month fixed term basis to keep the business organised, informed, and moving while our current Operations Manager is on maternity leave. It's a hands-on coordination role at the centre of the agency, working closely with leadership, finance, and delivery teams, and it comes with a part-time Operations Executive to line manage and mentor.
Responsibilities:
- Be the person who keeps operational life at BIG ticking: meetings coordinated, actions followed up, deadlines visible, and nothing left to drift.
- Own our agency management system, Synergist, keeping the data behind our reporting accurate, and prepare the operational and commercial reports our teams rely on.
- Explain what the numbers mean so account teams can make sharper decisions about clients, jobs, and people.
- Serve as the friendly first port of call for process questions across the agency, from onboarding new starters to helping colleagues get unstuck, and spot where our ways of working could be simpler and make it happen.
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Location:
The role will be based in either Manchester or Glasgow office and offers hybrid working.
The Person
- Highly organised, calm under pressure, and happy holding several teams' priorities at once.
- Genuine commercial acumen: understand how project delivery turns into profit.
- Confident with spreadsheets, systems, and reporting tools.
- Follow up without being asked twice, and people trust you because the things you own get done.
Experience:
- Likely have three to five years in a fast-paced, service-based business, in a role such as operations coordination, resource or studio coordination, PMO or delivery support, or senior-level business support.
- Agency experience helps but isn't essential.
- Practical, dependable, and good with people.
The Perks
- A brilliant holiday allowance, including a day off for your birthday, a day off for charity work of your choice, and a half day for Christmas shopping.
- Senior investment and time into your career development.
- Coaching, training, and mentoring programmes, with support for professional memberships and study.
- Free fruit every day, free bar every Friday, and free pizza every month.
- Life assurance.
- Private medical cover.
- Lots of social events throughout the year and a company-wide Summer and Christmas party.
- An open, dynamic, and collaborative working environment.
- The opportunity to work alongside and learn from some of the best in the business.
- The best colleagues you could hope for!
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About BIG
Established over two decades ago, BIG Partnership has grown to become one of the UK’s largest and most successful independent marketing agencies, with 70 people working on over 200 clients across offices in Glasgow, Aberdeen, and Manchester.
We specialise in offering a fully integrated service to our clients, with core services that cover PR, design, digital, and marketing. We work with businesses ranging from start-ups to some of the world’s biggest brands. Household brands, including Aldi, BP, Deloitte, Asda, Loch Lomond Whisky, and Loganair, have entrusted their marketing and communication needs to us.
BIG Partnership is committed to being an equal opportunities employer and we welcome applicants from all backgrounds.
Close date:
21st August 2026
Salary:
£38,000 - £42,000 (depending on experience)
The position may close earlier depending on applicant volume.
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