You will work across the company, looking at how work flows between teams and turning good intentions into clear, practical processes. You will spot gaps, duplication, and avoidable mistakes, then bring the right people together to fix them. The role is not about adding unnecessary layers or producing process documents that nobody uses. It is about making Afternoon easier to run, easier to work in, and ready to grow.

You do not need to arrive knowing every answer. You do need the energy to investigate, the confidence to ask questions, and the determination to follow improvements through until they are working. For the right person, this is a rare opportunity to gain visibility across an ambitious technology company and make a noticeable difference from the outset.

What You Will Do

• Review how work currently happens across the business and build a clear picture of our key operational processes.
• Identify gaps, weak handovers, duplicated work, unclear ownership, and recurring mistakes, then recommend practical improvements.
• Join up processes across areas including customers, sales, product, finance, recruitment, and internal operations.
• Turn informal ways of working into simple, useful processes, checklists, templates, and operating rhythms that people will actually use.
• Agree owners and deadlines, keep actions moving, and follow through until changes are embedded.
• Introduce proportionate controls and checks so that important tasks are completed accurately and on time.
• Use technology and automation to reduce manual administration and improve the quality and visibility of information.
• Help organise company priorities, meetings, and quarterly updates so decisions and actions are clear.
• Monitor whether new processes are working, gather feedback, and adjust them when the business changes.
• Support a range of operational projects as Afternoon grows, taking ownership rather than waiting to be told every step.

What We Are Looking For

• Someone who sees the whole picture and can understand how different teams, tasks, and systems affect one another.
• Creative and practical thinking: you can find a better way through a problem without making the solution more complicated than it needs to be.
• Strong initiative and the confidence to work independently, make progress, and bring people in when their input is needed.
• Excellent organisation and follow-through, with the ability to set clear deadlines, maintain momentum, and keep commitments.
• Adaptability: you can change direction when company priorities shift without losing sight of the outcome.
• Clear, confident communication and the ability to build positive working relationships across a small team.
• Strong IT literacy and confidence learning new systems, improving how tools are used, and working with data to understand what is happening.
• Good judgement and attention to detail, including knowing when a small issue points to a wider operational problem.
• The ability to work effectively in a remote environment, both independently and as part of a collaborative team.
• The commitment and energy to take responsibility for a piece of work and see it through to completion.

Useful Additional Experience

• Operations, project coordination, business improvement, or process design in a startup or growing small business.
• Mapping end-to-end processes and improving handovers between teams.
• Using project-management, CRM, workflow, or automation tools.
• Creating management information, dashboards, or simple operational reporting.
• Financial services, technology, or another regulated environment.

What We Offer

• 25 days of annual leave, plus 9 bank holidays to be taken at a time of your choice.
• A remote-first working environment, with quarterly travel to Glasgow and occasional travel for other team meetings when required.
• A role with genuine breadth, autonomy, and visibility across the whole company.
• The opportunity to shape how Afternoon operates as we move into our next stage of growth.
• Direct access to the leadership team and the chance to see the impact of your work quickly.
• A benefits package that will continue to develop with input from the team.

Please contact the Eden Scott recruitment team with a copy of your CV and a note explaining your interests in Afternoon and how you could help the team grow.