Reed
Operations Manager
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Operations Manager
Pay Range
£38,000 - £62,000
Working Hours/Pattern
Full-time, although we would be happy to consider applicants who are looking to work on a part-time basis. If you would like to explore this further, please discuss this with the talent partner for this role. Please note, our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Job Description
Are you an experienced manager, adept at leading and developing teams? Would you like to work in a role that makes a positive impact on people and their communities?
Consider the role of an Operations Manager at Reed in Partnership!
We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.
Internal applications for this role close on 8th October 2026.
Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.
Who we are
Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.
Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce.
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What is the role about?
The Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards.
Through remote, direct, and indirect management, the Operations Manager should ensure adequate workflow issues are addressed and milestones necessary for the participants' journey are achieved.
Just some of your day-to-day responsibilities will include:
People Motivation, Coaching, and Development
Operations Managers ensure the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participant's journey to Employment.
Performance Management and Delivery
Operations Managers manage their teams by monitoring all elements of the sales management process, motivating, ensuring, and supporting co-members to perform effectively their roles in supporting participants into and sustaining in employment.
Relationships and Stakeholder Management
Operations Managers develop and maintain professional relationships with internal stakeholders as well as with employers and wider employer organisations.
Finance and Facilities
Operations Managers are responsible for the management of financial resources and facilities within their remit.
Quality and Continuous Improvement
Operations Managers are responsible for the continuous improvement at the team level and contribution of continuous improvement at the organisational level.
What’s in it for you?
Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development, and progression opportunities.
You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award-Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more
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With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
To be successful in this role, we are looking for someone with:
Essential Attainments:
- Extensive experience of team management across multiple offices and multiple contracts within the Employment support sector
- Experience and understanding of the design and implementation of complex operational processes across multiple teams.
- Degree or relevant qualification.
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.
Essential Criteria:
- Satisfactory demonstration of the Operations Managers’ attributes as detailed below.
- Understanding of Publicly funded contracts & OSTED standards (where applicable)
- Technical skills include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills, and good written communication/record keeping skills.
- Personal interests include interest in people and willingness to learn.
- Personal circumstances include willingness to travel.
Desirable Criteria:
- Experience of working on programmes targeting relevant disadvantaged groups in society.
- Experience of delivering foundation/vocational learning programs.
- Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system.
- Personal interests include interest in career and self-development.
- Personal circumstances allow for extensive UK travel which is a requirement of this role.
- Fluency in more than one language
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
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