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Overview
This is a full-time Operations Manager role located at the Kings Cross London hub (3 days a week on-site) to run the London office and support both the globally distributed Managed Services team and wider EMEA operations. As the founding operations hire for the hub, you will own the day-to-day logistics and space while handling administration, partner management, and event coordination.
About the Team
WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.
What You'll Do
- Stand up and run the Kings Cross hub end to end, including landlord, building and facilities relationships
- Manage office suppliers and contracts (utilities, cleaning, catering, consumables) and keep the space stocked, safe and compliant, including health & safety and physical access control.
- Own equipment and asset management, including laptop procurement, tracking and returns, working alongside IT
- Own the in-office experience, including team events, socials and celebrations
- Maintain the managed services coverage calendar and shift rota for a team spread across UK, US and South Asia timezones, flagging gaps early
- Track managed services team holiday, absence and weekend cover, keeping records accurate and visible to the department lead
- Run managed service customer calls with the engineers from the managed services team
- Run onboarding and offboarding logistics for EMEA teams, covering kit, accounts, tool access and first week scheduling
- Administer tooling and licences across JIRA, Confluence, incident.io, Harvest and Datadog, owning seat counts and renewal dates
- Own time tracking hygiene, chasing unsubmitted time and correcting misallocated entries before invoicing
- Assemble the monthly department reporting pack from JIRA, incident.io and Harvest data
- Keep documentation tidy, tracking SOP review dates and version history in Confluence
- Coordinate recruitment logistics with People and Culture, including interview scheduling and candidate communications
- Provide business administration for the EMEA entity, including supplier onboarding, purchase records and expense processing
- Resolve invoices disputes working with customers directly and with finance and support.
- Administer Google partner portal access, user management and certification tracking for the EMEA region
- Coordinate customer onboarding logistics, including scheduling, kickoff calls
- Arrange logistics for team and customer travel — including international project kickoff trips, GTM-led EMEA events, and CSM/AM-led customer visits
- Identify where a process is missing, build it, then document it so it survives you
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What We're Looking For
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- 3 to 5 years in office, business or operations management
- Experience running an office or workspace end to end, including supplier and landlord relationships
- Comfortable coordinating people and schedules across multiple timezones
- Comfortable working in a ticketing system, triaging requests and chasing them to completion
- Strong administrative accuracy, particularly with records, invoices and tracking
- Confident with Google Workspace and able to pick up JIRA, Confluence and similar tools quickly
- Experience with event coordination and travel booking
- Organised and proactive, able to work without close supervision
- Personable, with the presence to be the face of the office for staff, visitors and customers
- Clear written and verbal communication
- Comfortable in a small company where the role will grow and change
- Right to work in the UK
Benefits
- 20 holiday days + bank holidays (earn 1.5 days every 3 years)
- Private health insurance
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