How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
The Novotel Wolverhampton is a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. With 8 meeting and function rooms catering for 150.
We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.
Fairview Hotels can offer the following benefits:
- Free parking
- Uniform
- Meal whilst on duty
- Two Bonus breaks each year following the successful passing of our probation period.
Job Description
Operations Manager is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained. Ensure guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key accountabilities include:
- Empower and train staff to manage guest feedback and complaints effectively.
- Drive improvement through RPS analysis.
- Lead daily and weekly operational meetings.
- Monitor and drive departmental sales and maximise upselling opportunities.
- Support preventative maintenance.
- Ensure fair, professional handling of employee relations, being the Hotel's HR Champion.
- Conduct inductions, probation reviews, 1:1s, and annual appraisals.
- Plan personal and team development with a focus on performance improvement.
- Attend all H&S, fire, and food safety training and ensuring external audits are exceeded.
- Abide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Operational background in hospitality, previous Head of Department.
- Level 2 Food Safety, Level 2 H&S.
Additional Information
You must be eligible and be able to prove your eligibility to work within the UK.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job-Category: Executive & Hotel Management
Job Type: Permanent
Job Schedule: Full-Time
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills