Operations Manager – Financial Services

Up to £45k + c£5k performance bonus
Fareham, Hampshire - onsite

Are you a people and process driven operations manager, on the look out for a new challenge to drive the growth of a scaling organisation within the financial sector? If so, read on…

This is a newly created opportunity following a period of positive change within the business, giving the successful candidate the chance to take ownership of the operations function and help shape the next phase of growth, people development and process improvement.

The role will have a strong focus on people leadership, managing and developing a team of Team Leaders and giving them support, structure and accountability they need to build high performing departments. In turn, you’ll play a key role in improving operational performance and supporting the wider growth of the organisation.

The Role:-

• Manage and develop the operational team leads and make them effective first-line managers.
• People management, performance conversations and day-to-day people issues.
• Resource and capacity planning across the business, including New Business, Servicing and Mortgages.
• Operational KPIs, service levels and visibility of workload. Assessing the need for continued operational recruitment.
• Workflow and process ownership. Simplify, improve and make sure agreed processes are followed.
• Own the relationship between Sales and Operations, one cannot perform without the other, so your role will be to monitor ongoing communication and support between the two functions to ensure success.
• Implementation and adoption of agreed process and technology changes.
• Be on top of workflow and capacity changes, being one step ahead to ensure consistent delivery.
• Report directly to the Directors, providing insight, reporting and data to support informed decision making across the business.