Operations Manager

Grantham – on site.
C£45,000 p.a.

Are you an experienced operations professional with strong people management and organisational skills?
Do you thrive in a busy, customer-focused environment where no two days are the same?
Are you a hands-on leader who enjoys solving problems, supporting teams and ensuring everything runs smoothly?

The Company:

ER Recruitment are excited to be working with our client, an established and prestigious visitor attraction offering a unique historic and cultural experience and welcoming thousands of visitors each year. They are now looking for an Operations Manager to take responsibility for the smooth day-to-day operation of the visitor attraction, ensuring an exceptional experience for visitors and a well-organised, motivated and supported team.

This is a highly hands-on role, with the successful candidate spending much of their time out on the floor, working closely with teams and resolving issues as they arise.

Role & Responsibilities of the Operations Manager:

• Take ownership of the smooth day-to-day running of the visitor attraction and the experience delivered to guests.
• Lead and develop guides, volunteers, reception and ticket office teams, including recruitment, training, rotas and staff development.
• Oversee HR administration and ensure people processes are managed effectively.
• Champion health & safety, ensuring standards, risk assessments and compliance are maintained.
• Work closely with Sales & Events to ensure events are delivered seamlessly on the ground.
• Be a visible, hands-on presence across the attraction, tackling issues quickly and finding practical solutions.
• Work collaboratively across the business to continually improve operational standards, efficiency and customer experience.