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Operations Manager
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We're hiring an Operations Manager role for an FMCG scale-up based near Guildford.
This ethical brand has grown double digit for the last 5+ years. They have an established customer base, and are operating across multiple channels within the UK.
This role will lead and develop a team, whilst also being responsible for continuous improvement, 3PL/carrier management, health & safety and cost reduction initiatives.
Key Responsibilities
Operations & Fulfilment
- Take overall responsibility for day-to-day production and order fulfilment across direct-to-consumer, wholesale, grocery, and business customer channels.
- Ensure customer orders are delivered on time and in full while maintaining tight control of labour expenditure and operational budgets.
- Build strong relationships with third-party logistics providers and manufacturing partners to achieve high standards of service, quality, and cost efficiency.
- Develop and implement logistics solutions that improve operational performance while supporting sustainability objectives.
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Process Improvement & Performance
- Identify opportunities to streamline workflows, improve standard operating procedures, and eliminate waste across production and fulfilment.
- Drive initiatives that improve packaging efficiency, lower shipping costs, and minimise environmental impact.
- Analyse operational metrics and performance data to identify root causes, implement corrective actions, and reduce cost-to-serve.
- Improve order accuracy, delivery reliability, and the overall customer experience.
- Lead initiatives that reduce product returns and customer service enquiries through operational enhancements.
Leadership & Compliance
- Establish effective team structures, succession planning, training programmes, and capability development.
- Champion a strong culture of health and safety while ensuring compliance with quality standards and BRCGS requirements.
- Oversee preventative maintenance programmes to maximise equipment performance and minimise production downtime.
- Support fulfilment planning for retail, grocery, and peak trading periods.
- Play a key role in shaping and scaling operational capability to support future business growth.
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Skills & Experience
- 3+ years experience leading operations within a fast-moving consumer goods (FMCG) environment.
- Demonstrated success managing production/manufacturing/logistics operations.
- Comfortable balancing a hands-on presence within operations while also driving strategic process improvements.
- Strong leadership skills with experience coaching, developing, and motivating teams.
- Sound understanding of health & safety legislation, quality management systems, and industry compliance standards.
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