High Life Highland
Operations Manager
Wick
Posted about 22 hours ago
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Key duties and responsibilities
Operational Management
- Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
- Oversee the daily operation of leisure centres and associated facilities.
- Ensure high standards of performance, presentation, and cleanliness across all sites.
- Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
Health & Safety Compliance
- Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).
- Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.
- Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
Staff Leadership & Development
- Line manage Leisure team.
- Ensure efficient staff deployment and appropriate staffing levels.
- Support recruitment, induction, training and development, and disciplinary processes.
- Oversee and monitor staff training programmes, ensuring accurate records.
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Customer Service & Community Engagement
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- Maintain excellent customer care standards and ensure facilities meet diverse user needs.
- Consult with customers and staff to identify improvements and report to the Manager.
- Promote activity programmes, special projects, and community engagement initiatives.
- Attend meetings and events as required
Financial & Administrative Duties
- Support the Manager in monitoring budgets, reducing costs, and increasing income.
- Ensure compliance with financial regulations.
- Administer activity booking systems and High Life membership scheme to a high standard.
- Collate performance statistics and prepare reports as required.
Innovation, Marketing & Development
- Contribute to the ongoing development and improvement of facilities, programmes and services.
- Help establish a sales culture and use social media as a marketing tool.
- Build and maintain positive relationships with key stakeholders, committees, and boards.
Additional Information
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Pursue continuous professional development and contribute to the continuous improvement of the Leisure Centre and High Life Highland as a whole.
- Attend and undertake any training online or in person.
- Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
- Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
- You will be expected to work at various locations on a varied rota including regular evenings and weekends.
- You may be asked to undertake other duties appropriate to the role.
- Job description may be updated periodically to reflect service needs.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
- A Disclosure Scotland PVG check is required for this post ***
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Skills
Operational Management
Health & Safety Compliance
Staff Leadership
Budget Monitoring
Customer Service
Community Engagement
Risk Assessment
Staff Development
Financial Administration
Marketing
Stakeholder Management
Safeguarding
Facility Management
Performance Reporting
Strategic Planning
Resource Allocation
Location