C&M Travel Recruitment
Operations Manager
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Operations Manager
Required for this luxury high-end travel company travel. It's an amazing company, in its infancy, 3 years old, plenty of funding and financial backing.
Homebased, 50/80k plus equity and benefits. They are looking for a hands-on senior operations person, from a luxury travel or concierge background, someone who is used to doing the day-to-day operational tasks, but with the experience to grow a team. This is not a 9 to 5.30pm role, the team works longer hours, but get rewarded for their hard work.
Operations Manager's Duties
- Own travel operations end-to-end, from booking confirmation to trip completion and post-travel follow-up
- Act as the primary, client-facing operational point of contact for premium clients
- Execute bespoke travel requests, coordinating flights, hotels, transfers, and special requests
- Manage and grow relationships with global hotels, DMCs, and other travel suppliers
- Handle real-time changes, issues, and escalations during travel with calm and decisive problem-solving
- Collaborate closely with the founding team and engineers to improve internal tools and systems
- Prepare the foundations for scaling the operations team, including training materials and quality standards
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Operations Manager's Skills Required
- Minimum 3 years in an operations role in the travel industry, ideally within luxury travel
- Excellent written and verbal communication skills, with confidence communicating directly with clients
- Highly organized, detail-oriented, and calm under pressure
- Strong problem-solving skills and ability to handle last-minute changes and escalations
- Comfortable working in a fast-paced startup environment with evolving processes
- A strong work ethic and a genuine passion for delivering exceptional travel experiences
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Additional Information
- Opportunity to take the founding operational role in one of the fastest-growing travel AI startups
- Significant scope for career progression
If you are interested in the above role, please apply online or send your CV to duncan@candm.co.uk quoting DT60877
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