• Oversee the day-to-day running of the office, ensuring a safe, professional, and efficient workplace.
• Manage and support the Office Assistant / Front of House function to maintain high workplace standards.
• Monitor office budgets and manage operational expenditure.
• Ensure office facilities, equipment, meeting rooms, and resources are fully maintained and operational.
• Drive workplace initiatives that enhance employee experience, engagement, and company culture.
• Act as the primary point of contact for IT, managing relationships with external support providers and coordinating issue resolution.
• Oversee IT equipment, software licences, and technology requirements for new starters, leavers, and office projects.
• Lead and deliver the office relocation project, managing timelines, budgets, risks, and stakeholder communications.
• Coordinate landlords, contractors, suppliers, fit-out teams, and removals providers to ensure successful project delivery.
• Manage office fit-out, IT infrastructure, business continuity planning, and post-move transition activities.
• Lead Health & Safety compliance, including risk assessments, workplace inspections, fire safety, and emergency procedures.
• Act as the first point of contact for HR administration, escalating complex matters to external advisors where required.
• Manage employee benefits, onboarding, offboarding, policy updates, wellbeing initiatives, and HR record keeping.
• Build strong relationships across the business and act as a trusted contact for workplace and operational matters.
• Provide regular updates to senior leadership on operational performance, project progress, risks, and recommendations.

Skills and Experience

• Minimum 5 years' experience in an Operations Manager role or similar.
• Essential: proven, hands-on experience leading an office move or workplace relocation project from planning through to completion - this is a core requirement of the role.
• Experience managing change communications and keeping staff engaged through periods of organisational change.
• Confident negotiating with landlords, contractors, and suppliers to secure favourable terms and manage costs.
• Comfortable acting as the first point of contact for IT queries and coordinating with external/managed IT service providers.
• Experience managing day-to-day HR administration, including benefits, wellbeing, and policy management, ideally with experience working alongside external HR or legal advisors.
• Strong knowledge of Health and Safety regulations and workplace compliance for an office environment; a NEBOSH or IOSH qualification is desirable, given sole responsibility for office Health and Safety in this role.
• Experience overseeing facilities management and office operations.
• Experience coordinating with IT teams or managed service providers.
• Strong project management and organisational skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.