Send Communications Group
Operations Manager
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About the job
Operations Manager - Telecoms
9 UK (Hybrid / WFM options)
£35,000- £40,000 + incentives + benefits
About Us
We're a disruptive telecoms company doing things differently. An ambitious, fast-growing start-up that's already turned a strong profit in year one, we're now gearing up to scale into a multi-million-pound business. This is a rare chance to join early, make a real impact, and grow with the company—right up to directorship for the right person.
The Role
We're looking for a dynamic, organised, proven Operations Manager to take ownership of our delivery function end-to-end. You'll manage everything from deal closed through to installation and ongoing support, making sure projects land on time, customers are happy, and suppliers are aligned.
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You'll be the operational engine of the business—spotting problems before they happen, fixing them fast when they do, and constantly improving how we deliver.
What You'll Be Doing
- Managing installs from sale closed to go-live and beyond
- Managing and performing installs
- Owning customer communication, issue resolution and service delivery
- Coordinating suppliers and engineers to ensure smooth delivery
- Improving processes, organisation, and operational performance
- Keeping projects on track, on time, and to a high standard
- Being the go-to person for operational problem-solving
- Must be willing to travel
What We're Looking For
- A hungry, driven operations leader with a proven track record
- Experience in telecoms operations (essential)
- Hands-on knowledge and ability to install phone systems (essential)
- Highly organised, punctual, and detail-focused
- Confident dealing with customers and suppliers at all levels
- Someone who wants to help build a business, not just run a role
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What You'll Get
- £35,000-£40,000 basic + incentives
- 25 days holiday + pension scheme
- Hybrid/WFM days
- David Lloyd gym membership after 6 months
- Company car after successful probation
- Real scope to grow into a senior leadership or director-level role
Why Join Us?
If you want a safe, slow-moving corporate role, this isn't it. If you want to help build something big, shape how a business runs, and be rewarded for the impact you make—this is your seat at the table.
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