Northeast Auto Group
Operations Manager- BCH NSW
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Big Chief Hire is seeking an experienced and motivated Operations Manager to lead our New South Wales branch.
This is a hands-on leadership role responsible for overseeing daily operations, managing staff, ensuring exceptional customer service, and supporting the continued growth of the business.
About The Role
In this business-critical position, an exciting opportunity is offered for a nationwide remit and the opportunity to contribute to the national growth strategy of our Big Chief Hire business.
The NSW Operations Manager is responsible for ensuring that Big Chief Hire excels in service delivery, customer relationships, and profitability at the BCH Centre. This role oversees the day-to-day operations of the site/workshop, ensuring high equipment availability, compliance, and operational efficiency.
This role is a high-impact position within Big Chief Hire brand.
Primary Responsibilities
- Execute daily site/workshop operations, ensuring quality and turnaround times.
- Collaborate with the Contracts Administrator to maintain high equipment availability.
- Prioritize repairs based on safety and operational constraints.
- Ensure repairs and maintenance comply with BCH/OEM policies and manufacturer specifications.
- Maintain labor levels to meet maintenance/workshop requirements.
- Promote a zero-incident workplace culture.
- Provide accurate technical advice and ensure compliance with WHS requirements.
- Manage equipment safety recalls within agreed timeframes.
- Maintain equipment asset register and site scheduled maintenance matrix.
- Raise repair orders, purchase orders, and process invoices.
- Maintain equipment records for internal and external audits.
- Conduct toolbox talks and ensure site cleanliness.
- Manage stock levels and perform quarterly stock take.
- Issue and adjust contracts for ad hoc charges, misuse, damage, and extensions.
- Arrange transport for equipment delivery and collection; follow up overdue returns.
- Run reports on equipment status, availability, and bookings.
- Ensure equipment cleanliness and brand representation.
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About You
- Strong operational management experience in fleet or equipment hire industry.
- Knowledge of maintenance practices and compliance requirements.
- Excellent organizational and problem-solving skills.
- Ability to manage budgets, contracts, and stock control.
- Strong communication and leadership skills.
- Proficiency in MS Office and ERP systems.
About Us
Big Chief Hire, a proud member of the Northeast Auto Group, is your go-to supplier for truck and heavy machinery hire across Australia. We provide an extensive range of hire equipment — from earthmovers to trucks — tailored to suit every project.
Whether you need wet hire with skilled operators or dry hire where you take the controls, Big Chief Hire is committed to delivering exceptional service, reliable machinery, and flexible hire solutions. You can count on us to keep your project moving.
Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.
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We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.
We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.
Ready to make the move?
Accelerate your career and apply now.
Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.
In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.
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