We are looking for someone who is highly organised and operationally excellent, but also naturally curious about technology and the possibilities of AI. You should be the sort of person who sees a repetitive process and asks whether it can be automated, sees a new technology and considers how it could improve the business, and understands that the best operations combine great people with great systems.

Key Responsibilities

Business Operations & Process Design

• Design, implement and continuously improve business processes across the organisation.
• Turn ideas and requirements into practical, scalable operational systems.
• Map workflows, identify inefficiencies and introduce better ways of working.
• Develop processes, SOPs, checklists, documentation and operational playbooks.
• Establish appropriate quality standards, controls and performance measures.
• Lead operational projects and new initiatives from idea through to implementation.
• Provide hands-on operational support wherever needed.

People & Teams

• Recruit, onboard and manage operational team members as the business grows.
• Help design team structures, roles and responsibilities.
• Establish clear ways of working, accountability and performance standards.
• Build a highly effective, collaborative and service-focused operational culture.
• Determine where activities are best delivered by people, external partners, technology or AI.
• Develop effective training and onboarding processes.

Technology, Systems & AI

• Take an active role in identifying, selecting and implementing technology that improves the way the business operates.
• Ensure operational systems and platforms are fit for purpose and work effectively together.
• Identify opportunities to automate repetitive, administrative and manual processes.
• Explore and implement practical uses of AI and Agentic AI across the business.
• Consider how AI can support customer service, administration, publishing, quality assurance, research, event management and internal workflows.
• Test and evaluate emerging technologies and turn useful ideas into practical business solutions.
• Work with external technology providers, developers and specialists where appropriate.
• Ensure technology enhances human capability rather than creating unnecessary complexity.

Events, Awards & Training

• Plan and manage the operational delivery of training, events and awards.
• Source and manage venues and suppliers.
• Manage catering, technology, security, logistics and access.
• Coordinate speakers, guests, judges and other stakeholders.
• Develop event plans, schedules, checklists and operational processes.
• Ensure events run smoothly, professionally and to a consistently high standard.
• Take ownership of problems and resolve them quickly when things don't go according to plan.

Publishing & Delivery

• Manage operational processes for publishing, production and delivery.
• Coordinate materials, suppliers, production schedules and distribution.
• Establish quality-control processes to ensure materials are accurate and delivered on time.
• Identify opportunities to use technology and AI to improve publishing and delivery workflows.

Customer Services

• Develop and manage effective customer service processes and systems.
• Oversee call-centre and customer-support operations where required.
• Establish processes for handling enquiries, issues and customer communications.
• Implement appropriate systems and automation to improve customer experience and efficiency.
• Monitor service quality and identify opportunities for improvement.

Facilities, Offices & Venues

• Source, establish and manage offices and other facilities.
• Manage suppliers, contractors and service providers.
• Source and manage venues for events, training and meetings.
• Oversee practical arrangements including equipment, connectivity, access, catering and security.
• Ensure appropriate health and safety procedures are in place.

Quality, Health & Safety

• Establish appropriate quality-assurance processes across the business.
• Ensure operational activities are properly planned, documented and controlled.
• Manage health and safety requirements across offices, venues and events.
• Maintain appropriate risk assessments, procedures and records.
• Identify operational risks and put sensible controls in place.

About You

You are a doer, builder and problem solver. You enjoy taking something that is not yet fully formed and making it work. You are comfortable moving between the strategic and the practical — designing a process in the morning, recruiting a team member in the afternoon and sorting out the logistics for an event the next day. You will be:

• Highly organised, structured and reliable.
• Commercially minded and focused on outcomes.
• Naturally curious and interested in how things can be done better.
• Highly comfortable with technology and modern business systems.
• Excited by AI, automation and the possibilities of Agentic AI.
• A strong project manager who can manage multiple priorities.
• Confident managing people, suppliers and external partners.
• Detail-oriented without becoming bureaucratic.
• A clear and confident communicator.
• Comfortable working in an entrepreneurial and fast-moving environment.
• Happy to get into the detail and do the work when required.
• Someone who takes ownership rather than waiting to be told what to do.

Most importantly, you are someone who instinctively asks: “How could we do this better?” You will have the opportunity to help build the systems, processes, teams and culture that underpin an ambitious organisation — and to shape an operation that makes intelligent use of people, technology and AI from the outset.

Benefits

• £40K Salary
• 30-days holiday
• On-site parking
• Hybrid working
• Staff Pension
• Retail and restaurant discounts
• International Travel Opportunities

Please supply your C.V. with a covering letter as to why you are interested in this role, and what makes you the best candidate.

Applications close: 14th September 2026. Targeted start: Mid-Late October.