Persona
Operations Manager | Fashion & E-commerce
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Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.
Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.
Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.
Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do. We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.
Role Summary
We are seeking an Operations Manager to take ownership of day-to-day operations for a growing fashion and e-commerce business. This role will oversee customer service operations, production coordination, inventory planning, and operational processes while working closely with marketing and other teams to ensure the business is prepared for continued growth.
The ideal candidate is an experienced operations leader who can bring structure to a fast-moving environment, improve accountability across teams, solve operational issues independently, and build reliable systems that allow the business to scale.
This full-time remote role is open to candidates currently based in Europe.
Key Responsibilities
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Customer Service Operations
- Oversee customer service operations, ensuring returns, refunds, and customer issues are handled accurately and promptly
- Work closely with customer service team members to monitor performance and resolve outstanding issues
- Identify recurring operational problems and implement processes to prevent future issues
- Establish clear escalation processes and ensure customer concerns are addressed efficiently
Production & Supply Chain Coordination
- Oversee production workflows in coordination with production managers and factory partners
- Support production planning, stock reporting, and inventory forecasting
- Coordinate with suppliers, factories, and logistics partners to maintain smooth operations
- Ensure production, fulfillment, and customer service teams remain aligned
- Support operational preparation for new product launches and increased SKU volume
Process Improvement & Team Operations
- Improve SOPs, workflows, and internal processes across departments
- Create clearer ownership and accountability across operational functions
- Establish reliable follow-up systems to ensure important tasks and decisions are completed
- Make day-to-day operational decisions independently within agreed responsibilities
- Escalate significant issues appropriately while maintaining operational momentum
Cross-Functional Collaboration
- Partner with marketing teams to ensure operational readiness for campaigns and product launches
- Work across customer service, production, fulfillment, and logistics teams to maintain alignment
- Quickly learn product lines, existing processes, and business priorities
- Support the business as it scales through stronger operational structure and execution
Required Qualifications
- Previous experience managing operations for a fashion, apparel, or e-commerce business
- Demonstrated ability to own operational responsibilities across multiple business functions
- Experience overseeing customer service operations, including returns, refunds, and issue resolution
- Practical understanding of apparel production workflows and coordination with suppliers or production teams
- Strong organizational skills with excellent follow-through and attention to detail
- Confidence coordinating multiple teams and holding stakeholders accountable
- Strong judgment and ability to make operational decisions independently
- Clear written and verbal communication skills
- Ability to work effectively with distributed teams
- Must currently be based in Europe
- Ability to commit long-term and full-time
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Preferred Qualifications
- Experience managing a fashion e-commerce business with multiple products, variants, and SKUs
- Experience working with Chinese factories, overseas production teams, or third-party logistics providers
- Experience with inventory forecasting, stock reporting, and launch preparation
- Experience building processes within a growing company where responsibilities are still being formalized
- Experience improving operational systems and SOPs
Tools & Technologies
Shopify or e-commerce platforms, Inventory management systems, Customer support platforms, Google Workspace, Microsoft Office, Slack, Project management tools, Reporting dashboards, Documentation tools, Supply chain and logistics platforms
Core Competencies
- Strong operational ownership and accountability
- Process-oriented problem solver
- Excellent organization and follow-through
- Ability to manage multiple moving priorities
- Strong cross-functional communication
- Independent decision-making and judgment
- Detail-oriented approach to operations
- Comfortable creating structure in growing businesses
- Proactive leader who identifies problems and solutions
- Ability to balance customer needs with operational efficiency
What We Offer
- Best salaries in the industry
- Work remotely from the location specified for this role permanently
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- A warm, people-first company culture
- Get paid in your currency of choice
- Full benefits
This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.
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